ASOS - Head Office in Camden, London has garnered critical remarks from customers, mostly centered around customer service issues and problematic return experiences. A common grievance focuses on the challenges customers face when engaging with customer service through the live chat feature, which has been described as 'useless.' The difficulty in obtaining refunds or appropriate solutions for incorrect or faulty items, such as used or damaged goods, is a recurring theme. Furthermore, inflexibility in handling returned items and the perceived neglect in quality checks at the warehouse contribute negatively to the company’s reputation. Mismanagement of orders, accusations of unresponsiveness to service requests, and the permanent blocking of an account due to a supposedly high return rate paint a picture of a company where operational inefficiencies and strict return policies are adversely impacting customer satisfaction.
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Never have I ever had such a difficult time
Asos customer service is not helpful
worst customer service
Completely inflexible and robotic response
Horrible person to deal
They still charge me for the things that i returned
Couldn't have had a worse experience
deemed it insufficient evidence
no refund would be issued
ASOS WHAT A GARBAGE YOU ARE
no guarantee that your items will be delivered
ASOS refused to return my money
my account was permanently blocked by ASOS
