Janet Burnham rated Armed Forces Benefit Association (AFBA) 5 stars

2 weeks ago

This is some text inside of a div block.

My first attempt to resolve my issue was met with being transferred during the call numerous times and ultimately to an outside source. End result of that first call was being told to call the number I had started with before being transferred everywhere. Called the same number again and got the most wonderfully helpful people. The first customer service agent, a woman, was very cordial, listened to my whole predicament and proceeded to help me. She was awesome. She then referred me to the gentleman who first helped me acquire my policy to make sure my issues were fully and completely addressed. He was just as accommodating and helpful as he could be. I cannot speak highly enough of these two people of AFBA. I do not know how I ended up in the wrong place with the first call, but it was worth it to not get frustrated and try again. Thank you both!

Michael Deasy rated Armed Forces Benefit Association (AFBA) 5 stars

a month ago

My recent interaction with Leigh was exceptionally positive. From the outset, she was remarkably friendly and helpful, demonstrating a genuine willingness to assist me with my questions about my policy. Leigh responded quickly to my requests for information via email, providing exactly what I needed to address my concerns. The speed and efficiency with which she handled my case, combined with her warm and approachable demeanor, resulted in a very positive experience and I am grateful for her professionalism.

Daina Key rated Armed Forces Benefit Association (AFBA) 5 stars

a month ago

So far, I've had nothing but positive experiences with AFBA. Leigh Richmond was the rep assisting me with my account. She has always been super helpful, prompt, and extremely professional with both our email and phone interactions. A "5-star" company for sure.