Atlanta, GA
Lawn Care
Arbor-Nomics Turf, Lawn Care
Arbor-Nomics Turf, Lawn Care

Arbor-Nomics Turf, Lawn Care Reviews Summary

Rated 4.8 Star based on 694 Reviews

Verified by
Overall Rating
Published on
March 3, 2024
Last updated
March 13, 2024

What do customers think about Arbor-Nomics Turf, Lawn Care?

The reputation of Arbor-Nomics Turf Inc. appears to have mixed opinions among its customer base. Reliability and professionalism have been highlights for some customers, with mentions of improved lawn quality, consistent service, and effective communication from technicians like Jim and Brandon. These attributes have earned the company commendations and recommendations from satisfied customers, noting visible improvements in lawn health and appearance. However, there is a contrasting perspective reflecting a significant dissatisfaction with service execution and billing practices. Instances of double charging for square footage, leading to a perception of dishonesty, and a decline in service quality, resulting in ineffective weed control and decreased lawn health over time, have been reported. The management's response to concerns and the apparent indifference from the service team have also contributed to disappointment. This decline has led to customers seeking alternative providers and advising others to avoid the services altogether.

Positive Feedback

Positive customer experiences with Arbor-Nomics Turf Inc. are centered around a number of aspects that include effective lawn treatment leading to visible improvements within a few months, diligent customer service with service representatives like Justin calling a day in advance, addressing concerns promptly, and providing re-treatment at no extra cost when necessary. Praised for their consistency, good communication, and meticulousness, technicians such as Brandon have received accolades for notifying customers before arrival, offering on-the-spot solutions and advice, and ensuring the safety of pets during service. These experiences are capped off by positive feedback on proactive educational resources, such as the monthly newsletter.

Concerns and Threads

On the negative side, Arbor-Nomics Turf Inc. has faced serious allegations of dishonest and poorly conducted service. Customers have complained of being overcharged based on inaccurate lawn square footage evaluations for extended periods. Such billing inaccuracies and the company's lack of responsive action upon being notified have led to customer dissatisfaction and loss of trust. Quality of service is another issue, with reports of a decline over time, evidenced by once immaculate lawns becoming weed-infested despite ongoing treatment, and purported indifference from the customer service team in addressing these concerns.

Frequently asked questions about Arbor-Nomics Turf, Lawn Care

Are Arbor-Nomics Turf Inc. technicians communicative and professional?

Many customers report that Arbor-Nomics Turf Inc. technicians, such as Jim and Brandon, are communicative, notifying customers of service visits in advance and providing professional advice on lawn care.

Can Arbor-Nomics Turf Inc. improve the health and appearance of my lawn?

Several customers have observed noticeable improvements in the health and thickness of their lawns after starting treatment with Arbor-Nomics, especially when beginning services early in the season.

What should I do if I have concerns about the billing or service quality?

If you encounter any issues with billing or service quality, reach out to Arbor-Nomics Turf Inc. management directly. However, be aware that some customers have reported dissatisfaction with the company's response to such concerns.

What are customers saying about Arbor-Nomics Turf, Lawn Care

Arbor-Nomics Turf, Lawn Care
David Cassele
6 months ago
This is what my lawn looked like after 10 years of this company treating it. Until I switched to TruGreen. They used to have a Gold Standard. Not anymore. I was paying $275. a treatment. After this year's results and last I had to go with another company. Funny thing is when I sent an email with the photos, a manager came out to spot treat. He said you have no where near the 14,000 square footage we are charging you for. I had questioned the sf many of times and they said yes "that's right" I called TruGreen to get an estimate and they said I had 6932 sf .??? So they have been double charging me for 10 years. When I emailed the president of the company along with other managers, guess what "No response" My homeowners association stopped using them and many of my friends and neighbors. The quality and service has went down hill tremendously. Sept.2, 23 The photo I added that is beautiful is after going with TruGreen after 5 months. After almost 10 years of service with Arbor Nomics and they charged us for 14,000 sf then they said we had 8,000 sf Sam told me that was a $20. difference in pricing per treatment. Arbor Nomics refunded $280. You make your own thoughts! We paid Arbor Nomics $270. a treatment, since switching to TruGreen we pay $95. a treatment. TruGreen said we have 7000 sf. and this was the first year we didn't have to fertilize in between their treatments. Make your own mind up. Good company to be away from.
Arbor-Nomics Turf, Lawn Care
Lynn Duncan
6 months ago
Our yard looks so much better since we started using Arbor-Nomics. We planted zoysia in our back yard last fall. With the harsh winter, the new grass was struggling. In early spring, only the weeds were thriving, and we were concerned we would need to lay new sod. Arbor-Nomics started treating the yard in May, and we saw steady improvement week by week. Now, it's August, and the grass looks healthy and thick. We highly recommend Arbor-Nomics because we can see the difference their service makes.
Arbor-Nomics Turf, Lawn Care
Ryan Y
6 months ago
The first year or so with Arbor-Nomics was great. Prior to using them, I had the best looking lawn in the entire neighborhood. So much so, that the HOA asked who I was using for my fertilization and weed control and they hired Arbor Nomics for the entire common areas for our neighborhood. Fast forward a couple years later and I now have the most weed-infested lawn in the entire neighborhood and after speaking with their receptionist and a member of their management staff, the end result is nobody cares. Stay far away from this company, it is obviously being run into the ground.
Read all reviews

About Arbor-Nomics Turf, Lawn Care

Lawn Care

Do you need experienced lawn care company in Atlanta area? Look no further and call Arbor-Nomics now to schedule lawn services in Norcross and other Atlanta areas. We offer reliable lawn care, weed control, & lawn fertilization in Atlanta, Norcross, Sandy Springs, Dunwoody, Roswell, Marietta, Alpharetta, Cumming, Woodstock, Brookhaven, North Buckhead, GA and all surrounding communities. Schedule lawn service in Atlanta today.