Overall sentiment for Appliance City based on customer reviews is markedly negative. Reviewers often highlight issues with customer service, such as staff being unhelpful, dismissive, or unwilling to resolve problems. Several customers experienced difficulties with failed appliances, problematic deliveries, or rigid company policies. Only a small minority noted positive encounters with specific team members or smooth transactions, while most expressed disappointment and frustration.
Common feedback centers on delivery reliability, responses to service failures, and handling of post-purchase issues. Many reviews describe failed or delayed deliveries, refusal to refund or reattempt installations without extra charge, and short return windows unsuited to home renovation timelines. Customers are especially critical of Appliance City's third-party installers and communication inconsistencies when things go wrong. There are isolated remarks of professionalism and efficiency from named staff, but these are exceptions.
In summary, Appliance City’s reputation, particularly for appliances and white goods, is largely undermined by service lapses and inflexible policies. While some drivers and sales staff receive individual praise, most Nottingham-based customers report a lack of support when problems arise. Overall, Appliance City is regarded as inconsistent, with significant gaps in after-sales care and delivery management.
Common feedback centers on delivery reliability, responses to service failures, and handling of post-purchase issues. Many reviews describe failed or delayed deliveries, refusal to refund or reattempt installations without extra charge, and short return windows unsuited to home renovation timelines. Customers are especially critical of Appliance City's third-party installers and communication inconsistencies when things go wrong. There are isolated remarks of professionalism and efficiency from named staff, but these are exceptions.
In summary, Appliance City’s reputation, particularly for appliances and white goods, is largely undermined by service lapses and inflexible policies. While some drivers and sales staff receive individual praise, most Nottingham-based customers report a lack of support when problems arise. Overall, Appliance City is regarded as inconsistent, with significant gaps in after-sales care and delivery management.
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