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Anytime Fitness

Anytime Fitness Reviews Summary

Gyms | London

What do customers say about Anytime Fitness?

As of Jan 07, 2024, 253 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 7, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
253
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Anytime Fitness's customer reviews analysis

The overall company reputation of Anytime Fitness Tooting, as gleaned from recent customer reviews, projects a gym valued for its modern equipment, cleanliness, and friendly staff. Customers particularly appreciate the variety of well-maintained machinery and the convenience of a 24-hour facility. The gym is commended for its pleasant atmosphere, helpfulness of personnel, and the quality of fitness classes offered. However, there have been notable concerns regarding the replacement of specific equipment and administrative policies, particularly concerning membership pauses and the handling of key fob deposits. Instances of potential misleading information about refund policies have tarnished the trust of some members, and these could affect the reputation of the gym if not adequately addressed.

Positive Feedback

Positive customer feedback for Anytime Fitness Tooting centers on several key aspects. The quality and variety of gym equipment are frequently lauded, with many users impressed by the newness and maintenance status of the machines. Staff members have a strong reputation for being friendly and knowledgeable, creating a welcoming and supportive environment for gym-goers. The facility's cleanliness and availability of a 24-hour service add significant value for members. Additionally, a sense of community is fostered through friendly interactions with other gym members and a diverse selection of fitness classes that accommodate busy schedules.

Concerns and Threads

Negative customer feedback primarily focuses on administrative issues and perceived miscommunication. One significant concern lies in the gym's policy on membership pauses, where customers report an inflexible system that does not account for unforeseen circumstances like work travel, potentially causing inconvenience and dissatisfaction. Additionally, there's frustration surrounding the gym's handling of deposits for key fobs, with allegations of misleading information about refundability creating perceptions of dishonest practices. These areas of discontent highlight a need for clearer communication and policy reviews to reassess customer accommodations regarding unforeseen life events.

Frequently asked questions about Anytime Fitness

Does Anytime Fitness Tooting offer a diverse range of gym equipment?

Yes, Anytime Fitness Tooting is praised for its diverse range of modern and well-maintained gym equipment that caters to various fitness needs.

Can I pause my Anytime Fitness membership if I need to travel for work or family emergencies?

The current membership policy requires a substantial lead time for pauses and is primarily designed for holidays. Members have reported challenges pausing memberships for unexpected work travel or family emergencies.

Is the key fob deposit for Anytime Fitness Tooting refundable upon cancellation of membership?

There has been conflicting information regarding the refundability of the key fob deposit, with some customers reporting difficulties in obtaining refunds upon membership cancellation. It is recommended to clarify the terms directly with gym staff at the time of joining.

Recent customer reviews and testimonials for Anytime Fitness

Anytime Fitness
Eke Okeke
4-Star
a week ago
Been a member since October 2023 and really enjoyed using all the cool equipment. Would have given it 5 stars if they had a curve running machine which they did have when I joined but the only one in the gym broke just days after joining and hasn't been replaced yet. To be fair the staff have been chasing to get a new one delivered so fingers crossed it will arrive soon.
Anytime Fitness
Octavia Andersen
4-Star
2 months ago
Really impressed with Anytime Fitness Tooting. My local anytime fitness has been closed for renovations, so I thought I’d explore the site nearest to me. The equipment is phenomenal, all machines are very new and in amazing condition. The staff are friendly and approachable. Worth every penny of the membership and overall I’m seriously contemplating making tooting my new local! Highly recommend
Anytime Fitness
Tegan Russell
4-Star
3 days ago
Walked in on the off chance to have a look around. Met Moyo the new Assistant Manager. This guys was such a nice guy, no pressure, just kind and genuine which is such an amazing asset. He alone made me want to sign up. Please employe people like that. Makes going to the gym feel like people actually care.
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