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American Range

American Range Reviews Summary

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Online Stores | US

13592 Desmond St, Pacoima, CA 91331, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about American Range?

As of Mar 13, 2024, 29 customers have reviewed this business and rated it 3.1 Star out of 5. Trustguide conducted an in-depth analysis of American Range's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 18, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of American Range's customers had a positive experience.

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American Range

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American Range's customer reviews analysis

The overall company reputation of American Range among customers appears to be mixed, with several reviews reflecting dissatisfaction regarding quality control, customer service, and product functionality. Notably, there have been repeated complaints about defective appliances, such as ovens not shutting off, uneven heating in griddles, and issues with burners and igniter control modules. Customer service seems to be a significant pain point, with customers experiencing difficulty receiving appropriate responses, lack of follow-up on service calls, and inadequate compensation for defective products. On the other hand, some reviews highlight positive experiences, praising the heat efficiency, commercial quality adapted for home use, customization options, the sturdiness of their commercial products, and strong local manufacturing appeal. This dichotomy suggests that while there are customers satisfied with their products and service, there is a significant portion of clientele facing serious issues, impacting American Range's reputation negatively.

Positive Feedback

A number of customers expressed a high degree of satisfaction with American Range's products, emphasizing attributes such as fast heating stoves, well-sized ovens, commercial quality suited for home use, aesthetic customization options, and dependable commercial appliances. Positive feedback often cited the product's performance, design simplicity, local manufacturing, and some satisfactory experiences with customer service. Commercial customers, in particular, provided endorsements for products like American Range commercial ovens and fryers, suggesting a perception of reliability and durability in professional settings. These strengths suggest that American Range has the potential to provide value through their product offerings and customer service when expectations are met.

Concerns and Threads

Critical customer feedback for American Range predominantly revolves around product reliability issues and substandard customer service experiences. Consumers have reported malfunctioning units from the point of installation, including significant safety concerns such as extremely hot surfaces and temperature inconsistencies. Service appears to be another critical issue, with customers facing challenges with repairs, unresponsiveness from the customer service team, and difficulties in resolving disputes or receiving compensation for faulty products. Negative experiences with higher-end purchases, along with reported laxity in quality control and accountability from the company's leadership, amplify these concerns, suggesting an operational area in need of immediate attention and improvement.

Frequently asked questions about American Range

What should I do if my American Range product arrives defective?

If your American Range product arrives with defects, contact their customer service immediately to report the issue. Document the defects with photos and keep a log of your communication. If the response is unsatisfactory, consider escalating the matter to management or seeking advice from external bodies like the Better Business Bureau.

How does American Range address safety concerns with their ranges running hot?

The safety of your household is paramount. American Range should address any concerns around appliance temperatures directly. Customers experiencing such issues should reach out to American Range for potential safety fixes, advice, or service requests. However, some reviews indicate that surface temperatures may run hot during use, and caution should be exercised, particularly around children.

Can I customize my American Range appliance to match my kitchen's design?

Yes, American Range offers customization options for their appliances, including color-matched knobs, which allows customers to integrate their kitchen appliances with their design aesthetic. If you’re interested in customizing your product, inquire about the available options and compatibility with your preferred kitchen color scheme.

Recent customer reviews and testimonials for American Range

American Range
J Beane
1-Star
a month ago
Problems from the very start. Expected much more from American made range and the high price. Oven was broken at initial hookup, would not shut off at all. Prongs that hold the burners on have slipped down and no longer hold the burners on securely. Igniter control module has been replaced once already but continues to click for several minutes after burner has lit. One knob will not stay on after the oven repair, appliance guy couldn't even get it back on. Griddle cooks very unevenly, smoking hot in the back and warm in the front. Can't really return it once uncrated and installed. All problems with the 1st year of use. Repairman was reluctant to return 2nd trip because he never got paid for the 1st repair from American Range.. I had to prepay labor for 2nd visit before they would schedule appointment. Only positives are looks pretty and its easy to clean. Would never buy again or recommend to anyone.
American Range
Carlene Jonas
1-Star
2 years ago
Problems since the start! Kept a log and pictures. You’d think they’d want to exchange unit and see what went wrong. No service , no help. Phone calls back don’t happen. Engineering can’t even get prices on parts. Light use and lower heating element out. Total junk! So disappointed that I put this in my dream kitchen. Using a 35 year old Hobart oven at work runs perfectly.
American Range
Joyshna Joyce Patel
1-Star
a year ago
Love this Stove! Heats up super fast also oven is perfect good size ! Commercial quality but for home use! Perfect!!!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.1
/5
29
reviews
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