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Alpha Direct Agency Llc
Alpha Direct Agency Llc

Alpha Direct Agency Llc Reviews Summary

Insurance Services | New York, NY

What do customers say about Alpha Direct Agency Llc?

As of Jan 09, 2024, 287 customers have reviewed this business and rated it 5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
287
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Alpha Direct Agency Llc's customer reviews analysis

Alpha Direct Agency LLC has garnered a strong and positive reputation based on the recent customer reviews. Exceptional service quality, proficiency in navigating and providing solutions for complex insurance needs, and the consistent delivery of personalized attention mark the customer experiences. Aniran Mejia is cited for her work ethic and professionalism, a reflection of the company's commitment to employing knowledgeable and customer-centric staff. Teamwork, notably with Marlene, Emmanuel Osuyah, Latoya Grimes, Andrea, Trazel, and Yahel Vargas is also repeatedly praised. The agency is recommended both for its competitive pricing strategies in challenging situations and its ongoing customer care, extending beyond the initial sale to include regular check-ins and policy reviews. While feedback is overwhelmingly positive, it lacks any significant criticism, limiting insight into any potential areas of improvement.

Positive Feedback

Positive customer feedback for Alpha Direct Agency LLC is broad and encompasses several key aspects: individual staff praise for their dedication, professionalism, and knowledge; customer-centric solutions that address complex and urgent needs without overcharging; consistent follow-through from initial consultation to policy execution; and a high level of engagement with clients, including proactive communication and responsiveness. The agency is especially noted for its robust support structure for businesses, from trucking to consulting, and personalized guidance in securing optimal insurance coverage across different areas like home, auto, and business insurance.

Concerns and Threads

The reviews provided lack any substantive negative feedback, indicating customers are generally satisfied with the services of Alpha Direct Agency LLC. However, it is possible that less satisfied clients may not have voiced their experiences or that potential issues have been swiftly resolved by the agency's staff to the customer's satisfaction. Without clear negative responses, it is challenging to identify specific areas of improvement or recurring issues that may be affecting customer satisfaction. This may also signal a bias in the selection or availability of the reviews.

Frequently asked questions about Alpha Direct Agency Llc

What kind of insurance coverage can Alpha Direct Agency LLC provide for my business?

Alpha Direct Agency LLC has a strong reputation for providing diverse and tailored insurance solutions for businesses. They can offer policies ranging from trucking company insurance to coverage for consulting businesses. Their team is experienced in working with clients to find the best quotes and policies, tailored to the unique needs of each business.

How does Alpha Direct Agency LLC ensure that their clients receive the best rates for their policies?

Alpha Direct Agency employs thorough research and leverages their expertise to find the most competitive rates for their clients. They actively engage in policy reviews at each renewal to ensure their clients are receiving the best possible rates, demonstrating an ongoing commitment to customer satisfaction.

What is the level of customer service at Alpha Direct Agency LLC?

The customer service at Alpha Direct Agency LLC is highly regarded by their clients, with multiple reviews praising the professionalism, efficiency, and communication skills of their agents. Staff members are noted for their in-depth knowledge and ability to guide clients through complex processes with a friendly and reassuring approach.

Recent customer reviews and testimonials for Alpha Direct Agency Llc

Alpha Direct Agency Llc
rick o
5-Star
2 months ago
I have been working with Aniran Mejia for approximately 6 mos now and would like to comment on and acknowledge her work ethic, and extremely high level of professionalism. Her in depth knowledge of helpful information, efficiency, and communication skills helped guide me through a complicated process. Not only did she resolve all my issues…on different occasions, she did it with a smile and a demeanor that allowed me to feel that I was a valued customer. She did exactly what she said she would do…willingly and happily. She is a valuable asset that I imagine will grow any company she’s involved with. A rare find…a true gem
Alpha Direct Agency Llc
Josh
5-Star
3 months ago
I had what felt like an impossible situation in front of me. I contacted at minimum 10 different agencies and every single one told me they couldn’t be of assistant or presented me with and outrageous price. However once I reached out to alpha direct agency I told them about the situation I was in and was presented with an solution that brought me peace of mind. The service provided was astounding. Thank you guys!
Alpha Direct Agency Llc
Mike Seck
5-Star
7 months ago
I have been a client of Alpha Direct since 2016. The service this agency provides is outstanding. Since the first time I have contacted them, I have an entire team always working tirelessly to give me the best quotes and the best policies tailored for my business. I cannot express my gratitude to this agency and specially MARLENE. This agency is highly recommended.
Read all reviews

About Alpha Direct Agency Llc

Insurance Services

Alpha Direct Agency LLC-We are in the business of helping people. We help consumers save money, we help businesses reduce risk and we help families protect and preserve their financial future. How can we help you today? Licensed in New York, Georgia, New Jersey, Connecticut, Delaware, North Carolina, South Carolina, Florida, Washington DC, California, Tennessee, Texas, Louisiana, Massachusetts, Michigan, Maryland and Pennsylvania.

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