The overall sentiment in customer reviews for Allica Bank’s business banking service is mixed. Several reviewers report significant frustrations with onboarding, communication, and inconsistent requirements for documentation, highlighting slow processes, lack of clarity, and unresponsiveness, especially during app transitions or account setup. However, some customers mention satisfactory switching experiences, cash-back, and responsive staff, indicating pockets of strong performance alongside ongoing issues.
Frequent review themes include complaints about onboarding delays, difficulty obtaining clear lists of required documents, and lack of communication during account set-up or technical changes. Certain staff members, including Maria Khan and Agata Rinkeviciute, receive praise for being knowledgeable and supportive. Customers value integrated features like business savings rates and transaction rewards, but also highlight the absence of efficient app search functions or software integrations like Xero that impact daily operations.
Overall, Allica Bank is regarded as a business banking option with notable strengths in staff helpfulness and product incentives, but also recurring operational and communication difficulties. In the UK market, the bank’s business offering appeals to those prioritizing competitive rates and personal service, while its onboarding, technology, and administrative processes may require closer scrutiny for prospective clients.
Frequent review themes include complaints about onboarding delays, difficulty obtaining clear lists of required documents, and lack of communication during account set-up or technical changes. Certain staff members, including Maria Khan and Agata Rinkeviciute, receive praise for being knowledgeable and supportive. Customers value integrated features like business savings rates and transaction rewards, but also highlight the absence of efficient app search functions or software integrations like Xero that impact daily operations.
Overall, Allica Bank is regarded as a business banking option with notable strengths in staff helpfulness and product incentives, but also recurring operational and communication difficulties. In the UK market, the bank’s business offering appeals to those prioritizing competitive rates and personal service, while its onboarding, technology, and administrative processes may require closer scrutiny for prospective clients.
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