I am utterly shocked to see this business has 4.5 stars. I want to preface this by stating the company DID give us a partial refund as we requested in the end, but if you read any review of this company, I firmly believe it should be this one before you make a final decision on which moving company you choose. I also want to state that our family are seasoned movers - my husband served in the US Army for 17 years and we have dozens of moves under our belt over the last 25 years. This is our 20th address, so we are not new to this process. My husband put a deposit down for a 3BR, 2 full bathroom, kitchen, full garage, backyard, dining room, office and great room move sometime in February. Easy peasy, it was ~$100. As the move got closer, I asked my husband to triple check pricing and how many men, size truck, etc. He spoke with an employee named Scott. I heard my husband as he walked through our home, telling Scott we had a Blackstone, we had a peloton, etc etc...thinking Scott was checking all the boxes for the final dispatch. We also let them know we didn't pack a thing and the team would need to bring materials, so we were told about $200 worth of boxes would be coming with. We were also told someone would be arriving at the home before the truck to go through our kitchen, do inventory, etc. The day of the move, no one showed up for inventory or to do the kitchen. We never even saw an inventory sheet. There was no foreman. Three young men showed up, took one look at our house and said "Wow, we were not prepared for this." One employee said he had only been with AMS for about two weeks, and the two others for about 3-5 months. They brought 10-20 boxes and 2 rolls of packing tape. They had ZERO wardrobe boxes. All of our things they could muster into boxes were thrown in, resulting in multiple items being broken. What was worse than that, as these things are replaceable is the job was left totally incomplete. We were left with a full garage, not a single thing was moved out of it, every closet was completely full, the kitchen was not moved out at all, they left random furniture all over the house, pillows from our couch and all our bedrooms were thrown into my son's old bedroom. We were quoted it would be ~$146 per hour for three movers + $200 for boxes and materials + labor and that it would be about a 6 hour move, 8, max. We estimated this to be ~$1500. We paid $1968.32 for a 10+ hour job that left us with an estimated 25% of the house still left. We fully expected that all we would need to do the day after AMS moved us out would be to grab our bathrooms (as to save time, we told the crew to leave them) and our china plates. We had to rent a 20ft Uhaul for TWO DAYS AFTER THE MOVERS CAME to get the rest of the items out ourselves! When I called the next morning, I spoke to Greg - and I will say, I was totally irate. He may respond and say as much, too - but tell me how I should remain calm in this situation being out two grand and still having half a home to move with NO HELP? He told me he could not send anyone to help my husband finish the move that day as the movers had already been dispatched and he would investigate the issue and call me back. My husband took photos as you will see below of what was left in the house, and I sent an overview of the issue to Greg to review. He called my husband after that and tried to nickle and dime him down from the requested PARTIAL refund we asked for, and had the audacity to say he could send 2 guys out to help him the next day at a discounted rate of $90/hr! NO THANKS! We wound up with around $490 returned to us - and a horrible experience. I want to state we were nothing but accommodating to the crew themselves. These were young men who were clearly not set up for success and not properly trained on the move. AMS had TWO MONTHS to get this project aligned and completed effectively - their hold music will tell you their customers are why they exist, the boxes will tell you they will move you comfortably - and I WILL TELL YOU THIS WAS ANYTHING BUT COMFORTABLE.