All My Sons Moving & Storage has demonstrated a generally positive reputation among its clientele, with numerous customers praising their efficiency, professionalism, and the overall quality of the moving services provided. Recurrent positive feedback mentions movers arriving on time, the care taken with personal belongings, and the movers' friendly and professional demeanor. Notably, Marjuan, Jay, Eddie, Chuck, Sid, Alexander, Christopher, Harleigh, Jeremy, Von, Alex, Chris, Alan, Angel, Alfonso, and Brandon are specifically commended for their excellent service. The company has shown a capability to handle short-notice bookings and to keep communication clear and responsive. However, inconsistencies exist in customer experiences, particularly around the issues of hidden fees and the handling of customers' items. There have been reports of unexpected charges and poor packing practices that have led to damaged items, leading to disappointment and distrust in some cases.
Based on customer feedback, several key positives stand out for All My Sons Moving & Storage. Clients frequently praise the on-time arrival, rapid yet careful handling of possessions, and the pleasant nature of the movers. The company is noted for its ability to execute moves quickly and efficiently, with an emphasis on professionalism and a strong customer service ethos as highlighted by the repeated positive references to team members by name. Furthermore, they have demonstrated an ability to offer a stress-free experience even with last-minute scheduling, and their attention to detail in protecting both the items being moved and the premises (such as reinforcing door frames and floors) is commended. The proactive approach of management in checking in during moves and the movers’ demonstrated problem-solving skills in safely transferring challenging items are also seen as differentiators.
Despite many positive remarks, All My Sons Moving & Storage has encountered criticism regarding some aspects of their service. A central concern highlighted in the reviews involves billing practices, where clients experienced unexpected charges such as driving and fuel fees, and were charged for moving materials that were not fully used or necessary. In one instance, this led to claims of misleading information, with a customer contesting the charges applied. Packing services have also come under scrutiny, as one customer noted their personal items were inadequately packed and damaged, resulting in dissatisfaction with the offered compensation. Additionally, complaints about movers using their phones excessively during work and apparent inefficiencies in loading practices that compromised the condition of items upon arrival were mentioned. These issues contribute to a theme of inconsistency in service quality that can diminish the overall customer experience.
Yes, customers have reported successfully scheduling moves with All My Sons Moving & Storage with less than 24 hours notice, and the company has received praise for its responsive and communicative approach in these situations.
Some customers have reported unexpected charges related to driving and fuel fees, as well as for materials that were either not used or not needed. It is advisable to discuss all potential charges and get a detailed quote ahead of time to prevent surprises.
The company does offer packing services, but customer experiences have varied. While some have had positive experiences, others have reported issues with items being poorly packed and damaged. If you opt for their packing services, it may be beneficial to supervise the process or discuss packing standards beforehand.
All My Sons Moving & Storage is more than a moving company. We have been in business for decades in that time We have moved families and business over millions of miles. We are well-equipped to handle any move of any kind and our Phoenix moving offices are ready to move your memories and your important information anywhere in the country We can move your family to that new home, or your office to its new location. Wherever the move, we treat all of our customers with the same level of respect and care as we expect from our own family.
