Alert Protective Services Llc Reviews

We had a wonderful experience with the sales person who walked us through the alarm system process and was recommended by a trusted neighbor. Unfortunately the alarm itself was pretty faulty and touchy as it went off regularly, when we closed a door too hard or dropped something. The glass break went off every time there was a strong wind. When you are dealing with something such as an alarm system to protect your home and loved ones, you rely on quick and helpful customer service, this is not the company. Over and over again we had issues with customer service. Then we thought we were done with Alert Protective for good, we sold our home and moved out of state over 2 years ago, followed all the protocols of canceling online through the online portal and followed up with a Word.doc per recommended by Noor the rep I spoke with. They suggested a follow up email stating the day of the closing and I set the date for the very same day with the attachment. Cut to last Friday, after received a bill every single month for two years, and having them say "sorry, we will document that you have closed your account" for two years. We had $754.00 debited from our account, for past due amount. They refuse to allow me to talk to accounting and are "investigating the case". We made the mistake of getting an alarm system after we had a bad break-in, and would have done more research but just didn't know what was normal or not. THIS IS NOT NORMAL. Your alarm company should alert you as soon as the alarm goes off, which as I stated, went off numerous times in strong winds and when we called they were very apologetic no one called us to see if it was a false alarm, which does not help if you are in danger. They should also offer to tune up a touchy system if it is not working. Save yourself the hassle and go with a bigger name company that actually has the resources and customer service to handle customers and emergencies.