ADT Security Services Reviews

Overall, customer sentiment toward ADT Security Systems is strongly negative across recent reviews. Common issues noted include aggressive sales tactics, poor communication, unexpected charges, and difficulties with contract termination—even in cases involving major life events such as the death of a customer. A few reviews do highlight professional behavior from installation technicians, but these moments are typically overshadowed by broader dissatisfaction with company policies and support interactions.

Reviewers consistently highlight persistent door-to-door sales efforts, often disregarding no soliciting signs and customer requests to stop. Many cite challenges with equipment reliability and maintenance, with particular frustration around service fees and lack of proactive support. Communication breakdowns—between staff, call center representatives, and technicians—are a recurring theme. Some reviewers mention feeling misled about upgrades, contract terms, or what would be included in their purchase.

Based on this feedback, ADT Security Systems currently has a poor reputation for customer support and business transparency in regions including St. Louis, OKC, and KC. Persistent sales tactics and unclear contract resolution processes are major concerns, consistently leading to negative recommendations from former or current customers.

ADT Security Systems provides electronic security and alarm monitoring services for residential and commercial properties. The company specializes in supplying, installing, and monitoring security equipment such as motion detectors, cameras, and control panels through in-person interactions and ongoing service agreements.

ADT operates through a combination of direct sales, door-to-door agents, and over-the-phone customer support. Installation and maintenance are carried out by trained technicians, with ongoing system monitoring provided remotely. Company policies involve multi-year contracts, mandatory system upgrades in line with technical updates, and tiered customer support for troubleshooting and servicing.