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ADT Security Services Reviews

Rated 3.9 based on 174 Reviews

Security Systems in Atlanta

74 Southwoods Pkwy, Atlanta, GA 30354, United States

Published on
March 30, 2024
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 94% of ADT Security Services's customers had a positive experience.

Positive
94%
Neutral
0%
Negative
6%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About ADT Security Services?

made me feel so comfortable

did an excellent job installing our system

extremely knowledgeable and friendly

patiently waited as I texted my wife

fantastic and the service tech Sean

diligently work out a solution

service was outstanding

made things right

very professional, respectful and answered

Trustguide extracts key phrases from reviews about ADT Security Services and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 174 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of ADT Security Services's publicly available reviews View source

Kelly Taylor rated ADT Security Services 5 stars
a year ago
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I have trusted ADT since early childhood when my parents protected our home. Naturally, I moved forward with the company when I purchased my first home. I met with Kim Cainon within the ATL region and she made me feel so comfortable with the onboarding process. She walked through the system and online programs to ensure our safety in and outside of the home. She was very attentive to the layout of our home and didn’t try to oversell items our home did not require for protection. Bonus: my pup loved her! Please consider working with ADT and especially Kim Cainon.
Quentin Jude II rated ADT Security Services 5 stars
3 years ago
Brandon Wilkinson w/ADT has been the best sales rep/employee I’ve ever dealt with at the business. He was patient, understanding, and always seem like he was available. Chris our technician did an excellent job installing our system. Thanks ADT!
Jeff Kimberly rated ADT Security Services 5 stars
3 years ago
Sean is probably one of the best and friendliest ADT Sales/Technicians I’ve met with ADT. I’ve had bad experiences with ADT in the past when it comes to customer service but Sean makes it known to do what he can for his customers to ensure their happiness. He may have very well saved my business with ADT. I will be requesting his service specifically if I am able.

Reviews Summary

The overall sentiment for ADT’s home security service in the ATL region is highly positive. Reviewers consistently highlight knowledgeable staff, smooth onboarding and installation processes, and a genuine sense of care expressed by named employees, such as Kim Cainon, Sean, Chris, and Andrew. Repeat customers mention long-standing trust in the brand, while specific anecdotes about attentiveness and clear explanations recur. Minimal criticism appears, and when it does, it is often contrasted with recent improvements.

The most frequent themes are professional and personable staff, adaptability to unique installation challenges, and communication transparency. Customers value representatives who do not oversell, provide thorough walk-throughs, and efficiently resolve technical issues. Across ATL and beyond, both corporate and field staff receive recognition for accountability and service follow-up. A distinction between positive experiences with ADT Corporate and more mixed dealings with authorized dealers is also evident.

Overall, ADT is regarded as a reputable and customer-centric home security provider in the ATL area, earning trust for reliability, effective installations, and ongoing support. Multiple reviewers cite personnel by name, reinforcing a pattern of attentive and skilled service delivery. The reviews support a strong local reputation built on trust, responsiveness, and consistency.
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Frequently Asked Questions About ADT Security Services

Will ADT staff try to oversell unnecessary products?

No, multiple reviews emphasize that ADT staff are attentive to each home's needs and do not pressure customers to purchase items that are not required for effective protection.

Can I expect consistent technicians for follow-up visits?

Yes, customers note that ADT often assigns the same technician to address issues, ensuring familiarity with the home's system and a more efficient troubleshooting process.

What areas does ADT serve for in-person security services?

Reviews reference the ATL region specifically, indicating ADT provides personal consultations, installations, and follow-up services in and around the Atlanta metropolitan area.

About ADT Security Services

Security Systems
ADT is a home security provider offering installation, monitoring, and support for residential alarm and surveillance systems. The company operates in the security systems industry and serves customers in-person, including sales consultations, system walkthroughs, and on-site technical services tailored to individual home layouts and needs.

ADT’s service delivery model involves initial consultations to determine security requirements, installation by trained technicians, and ongoing customer support for system issues or upgrades. Staff handle both hardware and software components, providing instruction and troubleshooting. Assigning familiar technicians for repeat service is a noted feature, alongside clear communication throughout the setup and maintenance processes.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.