Frequent themes in the reviews include the streamlined rental process, with locations in places like Costa Rica, San Jose, and Austin, TX. Positive feedback often mentions knowledgeable and accommodating staff, quick procedures, and clean, new vehicles. Criticisms arise regarding inconsistent service, with reports of upselling, lack of transparency on charges, and unresponsive or dismissive customer service—particularly in Costa Rica, both at pick-up and after the rental.
In summary, Alamo Car Rental enjoys a solid reputation for convenience and vehicle quality in locations like San Jose and Austin, with staff noted for professionalism in many cases. However, recent negative accounts around communication, unexpected charges, and customer support highlight that experiences can vary. Reliability and transparency remain essential concerns for customers across these regions.