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Alamo Rent A Car Reviews

Rated 4.3 based on 1134 Reviews

1659 Airport Blvd Ste 5, San Jose, CA 95110, United States

Car Rental San Jose

Published on
July 2, 2025
Last updated
July 2, 2025

Reviews Summary

Overall, customer sentiment for Alamo Car Rental is mixed, with several reviews describing efficient pick-up, clean vehicles, helpful staff, and smooth returns. Customers note the value of features like accelerated check-in and unlimited mileage. However, a few reviews detail serious issues around customer service quality, cleanliness, upselling practices, and post-rental charges, providing a balanced perspective on the service.

Frequent themes in the reviews include the streamlined rental process, with locations in places like Costa Rica, San Jose, and Austin, TX. Positive feedback often mentions knowledgeable and accommodating staff, quick procedures, and clean, new vehicles. Criticisms arise regarding inconsistent service, with reports of upselling, lack of transparency on charges, and unresponsive or dismissive customer service—particularly in Costa Rica, both at pick-up and after the rental.

In summary, Alamo Car Rental enjoys a solid reputation for convenience and vehicle quality in locations like San Jose and Austin, with staff noted for professionalism in many cases. However, recent negative accounts around communication, unexpected charges, and customer support highlight that experiences can vary. Reliability and transparency remain essential concerns for customers across these regions.
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What Customers Are Saying About Alamo Rent A Car?

very easy process

accelerated check in was a blessing

Great rental experience

quickly got us back on the road

super quick through the procedural steps

great positive energy about him

so accommodating and helpful

grab a rental that same day

great rental experience

Trustguide extracts key phrases from reviews about Alamo Rent A Car and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Alamo Rent A Car's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Alamo Rent A Car Ratings

5

As of Based on 1134 revies as of Jul 02, 2025

Alamo Rent A Car Score

60%

As of Based on 1134 revies as of Jul 02, 2025

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Customer Reviews

As of Jul 02, 2025, 1134 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Alamo Rent A Car's publicly available reviews View source

Jillian Lewis rated Alamo Rent A Car 5 stars
a month ago
Very easy process and easy to deal with. They went over the vehicle with me and explained everything. The car was modern, clean and had zero issues while we rented it. Unlimited mileage was a plus. Drop off was a breeze and the shuttle got us promptly to the airport. I would recommend this company if you need a rental vehicle in Costa Rica and wouldn’t hesitate to rent from them again.
M Sherman rated Alamo Rent A Car 5 stars
3 weeks ago
The accelerated check in was a blessing. It took us longer to walk from the airport to the rental facility than it did for us to get into our vehicle. Since I had completed the accelerated check-in the day before, the kind and helpful agent quickly showed us our selection and we were on our way! Will absolutely go with this location, again. Car was clean inside and out, as if it were new. Great condition! Great job to this location!
Linda C rated Alamo Rent A Car 5 stars
3 weeks ago
Great rental experience! Got a Toyota hybrid. Staff walked me through the various buttons: opening truck, gas, so I didn’t have to figure it out on my own. Return was flawless and fast. It was my first Alamo rental and I’ll be back.

Frequently Asked Questions About Alamo Rent A Car

Can I complete the check-in process quickly at Alamo Car Rental?

Several reviews confirm that completing an online or accelerated check-in can shorten wait times significantly. Customers recommend this option for a faster process, especially at busy airport locations.

Are there reports of unexpected fees or upselling at Alamo locations?

Some reviewers report issues such as post-rental charges, upselling, or unapproved changes to reservations related to gas fill policies and roadside assistance. It is recommended to review reservation details and ask staff for clarification before completing the contract.

How does vehicle cleanliness and condition compare across Alamo locations?

Most reviewers mention receiving clean, well-maintained vehicles, with staff walking through features and checking car condition. However, a few customers have encountered cleanliness issues, especially after upgrading at the counter.

About Alamo Rent A Car

Car Rental
Alamo Car Rental operates in the car rental industry, providing vehicles to customers on a short-term basis for personal or business use. The company serves locations across various regions, including airport and city branches, and offers a range of car types suitable for different travel needs. Reservations can be made online or in person.

Alamo utilizes a process-driven model that often includes options like accelerated or online check-in for quicker vehicle pick-up. Staff members review vehicles with customers prior to rental and handle returns efficiently, with additional amenities such as airport shuttles and mileage packages. Service and operational features may differ by location.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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