Air Transat Reviews

The overall sentiment among Air Transat customers is predominantly negative, with most reviewers highlighting significant frustrations related to cleanliness, customer service, and communication. While one reviewer noted a positive experience and another described helpful staff, the majority describe issues such as poor response times, long waits for refunds, unprofessional crew, and inadequate in-flight amenities. Negative impressions are reinforced by mentions of perceived disrespect and unaddressed complaints, especially in comparison to other international carriers.

Common feedback includes lengthy customer service hold times, inconsistent food quality, and a lack of cleanliness on the aircraft. Several reviews mention ongoing issues with receiving refunds or vouchers after flight cancellations, particularly related to the Covid pandemic. Only one review expressed overall satisfaction, while nearly all others reinforce concerns about operational reliability and post-purchase support.

Based on the reviewer feedback, Air Transat’s reputation appears challenged, especially with respect to customer care and reliability. Travellers seeking consistent service and responsive communication may need to take these patterns into account when choosing an airline, particularly for flights from or to the UK. Overall, the feedback indicates that Air Transat faces ongoing trust and satisfaction hurdles among its customer base.

Air Transat is an airline that operates international and domestic flights, primarily transporting passengers between the UK and other destinations. The company offers standard in-flight amenities, scheduled passenger services, and runs a commercial aviation model focused on leisure and holiday travelers.

Operations include check-in services, customer support by phone and email, pre-ordered meal options, and in-flight purchases. Air Transat employs flight attendants, pilots, and ground staff to manage travel logistics and customer service processes throughout the booking, boarding, and travel experience.