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ACE Rent A Car logo

ACE Rent A Car Reviews

Rated 4 based on 4170 Reviews

Car Rental in Orlando

7855 N Frontage Rd, Orlando, FL 32812, United States

Published on
July 22, 2025
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of ACE Rent A Car's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About ACE Rent A Car?

such a smooth process

the car was nice

great care of us

everything was clear and explained

outstanding customer service

special offer for an upgrade

service is top-tier—friendly, fast, and incredibly professional

pick up was so smooth

very helpful

customer experience has been great

Trustguide extracts key phrases from reviews about ACE Rent A Car and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 4170 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of ACE Rent A Car's publicly available reviews View source

Britny Worster rated ACE Rent A Car 5 stars
3 weeks ago
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Getting the car and returning was such a smooth process. We didn’t need to worry about airport terminals, just brought the car back and got shuttled to the airport. Definitely will be renting from ACE again. Prices also very reasonable.
K.A rated ACE Rent A Car 5 stars
5 months ago
At first I was skeptical of this business because I had not realized that it was off airport rental. This means a shuttle that comes every 15-30 minutes will pick you up from a designated area then drop you off at their business to get your car. It should have ace rent a car on it. The car given to me was a Toyota Camry SE and it was nice. Real nice.
Hell Onwheels rated ACE Rent A Car 5 stars
5 months ago
Always a great experience never a problem the teller took great care of us n he went out of his way to make sure everything was perfect I always love the service n the hospitality they show I will always come back to them n this is the 3rd time

Reviews Summary

Overall sentiment for ACE Car Rental is strongly positive, based on consistent feedback regarding smooth service delivery, professional staff, and fair pricing. Reviewers frequently highlight specific agents such as Jorge, Carla, Bryan, Ben, and Katherine as key contributors to their satisfactory rental experiences. Occasional minor confusion about the off-airport shuttle pickup is noted but does not significantly detract from the overall impression.

The most prevalent themes across these ACE Car Rental reviews are the ease and efficiency of pick-up and drop-off, the courteousness and helpfulness of staff members, and the quality and cleanliness of vehicle fleets. Customers renting in Orlando often mention appreciation for the clear explanations regarding pricing and optional extras. Repeat business and customer loyalty are seen in the reports of multiple return visits and recommendations.

Based on these reviews, ACE Car Rental has built a solid reputation for reliability and attentive service in the Orlando area. The company's ability to deliver consistent value, clear communications, and a hassle-free process stands out as particularly valued by customers. ACE is regarded as a trustworthy choice among local car rental providers.
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Frequently Asked Questions About ACE Rent A Car

How does the pickup and drop-off process work with ACE Car Rental?

ACE Car Rental operates off-airport, providing a shuttle from designated pickup areas every 15-30 minutes. Customers are transported to the rental facility for vehicle collection and returned to the airport shuttle after drop-off.

Are there any additional fees at ACE Car Rental?

Some optional services, such as an 'Easy pass' for tolls, are offered at a flat rate. Reviewers report that charges are explained upfront to avoid confusion, and overall pricing is considered reasonable and transparent.

Is the ACE Car Rental staff helpful and professional?

Customers regularly mention agents and staff members by name, noting their friendliness, efficiency, and willingness to go above and beyond to assist with rentals or address questions throughout the Orlando area.

About ACE Rent A Car

Car Rental
ACE Car Rental provides vehicle rental services to customers, offering a variety of car makes and models suitable for short-term and long-term needs. Operating primarily in the travel and transportation industry, the company serves travelers and visitors near airports, with a focus on affordability and selection.

The company manages off-airport rental locations and utilizes regular shuttle services to transport customers between terminals and their facilities. Staff members handle car selection, rental agreements, and optional add-ons such as toll passes. Operations emphasize efficiency with transparent pricing policies and a streamlined rental and return process.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.