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ACE Cash Express Reviews

Rated 5 based on 463 Reviews

740 E Arrow Hwy, Pomona, CA 91767, United States

Financial Services Pomona

Published on
July 22, 2025
Last updated
July 22, 2025

Reviews Summary

Customer reviews for Ace Cash Express overwhelmingly reflect a positive sentiment. Reviewers consistently note helpful and personable staff members such as Valerie, Brianna, Ezmeralda, Jessica, and Ashley. Many testimonials highlight memorable service experiences marked by thorough explanations, patience, and attentiveness, with staff frequently described as professional, approachable, and cheerful. No negative or neutral reviews appear in the provided sample, but frequent requests for employee recognition signal high expectations.

The most common themes revolve around the professionalism and friendliness of Ace Cash Express personnel. Several customers comment on staff members going above and beyond, quick issue resolution, and the ability to make potentially stressful financial transactions comfortable. Customers mention their appreciation for not feeling rushed, clear communication, and the consistent display of positive attitudes by all employees referenced.

Overall, Ace Cash Express is regarded as a highly reputable financial services provider, primarily due to its exceptional customer service. There is strong evidence of repeat visits and referrals, indicating trust and reliability in the regions where these reviews were posted. Staff members play a central role in reinforcing the company’s reputation for customer care.
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What Customers Are Saying About ACE Cash Express?

my experience was truly exceptional

incredibly responsive, professional, and kind

very helpful with anything

Best service I’ve ever received

always have a great attitude

so patient and awesome

very very kind about everything!!

very friendly and helped facilitate

awesome personality

assisted me in a timely manner

Trustguide extracts key phrases from reviews about ACE Cash Express and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of ACE Cash Express's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

ACE Cash Express Ratings

5

As of Based on 463 revies as of Jul 22, 2025

ACE Cash Express Score

100%

As of Based on 463 revies as of Jul 22, 2025

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Customer Reviews

As of Jul 22, 2025, 463 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of ACE Cash Express's publicly available reviews View source

Eric Danks rated ACE Cash Express 5 stars
a month ago
I recently had the pleasure of visiting Ace Cash Express and I must say, my experience was truly exceptional! Valerie, who assisted me during my visit, was absolutely phenomenal. From the moment I walked in, she greeted me with a warm smile that instantly put me at ease. It’s rare to come across someone who genuinely enjoys what they do, and Valerie’s enthusiasm and positive energy made the whole process not only smooth but also fun. She was incredibly helpful, taking the time to explain everything thoroughly and ensuring I understood all of my options. She was patient and attentive to my needs, answering all of my questions with clear, concise answers. Valerie’s professionalism was top-notch, but what really stood out to me was her personality — she was bubbly, friendly, and had such a great sense of humor. Her approach turned what could have been a mundane financial transaction into an enjoyable interaction. Valerie made me feel like a valued customer rather than just another number, which is something I really appreciate. It’s not every day that you find someone in customer service who goes above and beyond to ensure you have the best experience possible. If I could give more than five stars, I definitely would! Thank you, Valerie, for your exceptional service and for making my visit to Ace Cash Express such a positive one. You truly set the standard for outstanding customer care, and I’ll definitely be returning in the future because of you!
Javier Sandoval rated ACE Cash Express 5 stars
a month ago
I recently had an experience that truly set the standard for what excellent customer service should be. From the moment I reached out with my inquiry, Brianna was incredibly responsive, professional, and kind. Brianna listened carefully to my issue, provided clear and helpful information, and went above and beyond to ensure everything was resolved smoothly. What stood out most was their genuine willingness to help not just to resolve a problem, but to make sure I felt valued as a customer. Hope I see her again.
David medina rated ACE Cash Express 5 stars
a month ago
Ezmeralda called me to let me know about promotion for first time. I was hesitant but in a pinch. I came in right before closing after work and she did not rush me a bit... that alone is unlike any experience at other stores. She was very helpful with anything I had a question about. I will definitely refer people and come back if needed. That smile deserves a raise! And promotion!

Frequently Asked Questions About ACE Cash Express

How knowledgeable are Ace Cash Express staff members?

Reviews highlight that staff at Ace Cash Express take the time to explain services, answer all questions, and provide clear, concise information about financial products and process steps, ensuring customer understanding.

Will I feel rushed if I come close to closing time?

According to customer feedback, staff do not rush customers, even near closing hours. Employees are noted for maintaining patience and ensuring all services are completed thoroughly regardless of the time.

Does Ace Cash Express offer check cashing services?

Yes, customers specifically mention using Ace Cash Express for check cashing. Staff are described as helpful and attentive during this process, providing assistance and answering all related questions.

About ACE Cash Express

Financial Services
Ace Cash Express provides financial services such as check cashing, loans, and money transfers through physical retail locations. The company serves individual consumers seeking fast, accessible transaction-based solutions for short-term financial needs.

The company operates through a network of staffed outlets where customers interact directly with employees for their financial transactions. Frontline staff manage inquiries and transactions in person, often providing guidance and walking customers through procedures. Services are typically processed immediately, and operations extend to regular business hours and, at times, near closing.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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