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ACE Cash Express Reviews

Rated 4.9 based on 314 Reviews

1800 W 6th St Ste 9, Los Angeles, CA 90057, United States

Financial Services Los Angeles

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

The overall sentiment in reviews about Ace Check Cashing and loan services is strongly positive. Reviewers consistently note the friendliness and professionalism of staff, with Gladis and Ana singled out for delivering helpful, informative service. While there is a brief mention of limited staff availability at one visit, most customers report smooth, welcoming experiences.

Common feedback includes praise for courteous and efficient team members, easy processes for loan applications or check cashing, and useful information regarding services such as direct deposits. Several customers refer to specific employees by name and commend their kindness, which bolsters the company's reputation for personal service. Cleanliness of the store and clear information displays are also mentioned as positives.

Overall, Ace Check Cashing is regarded as a reliable and customer-focused provider of check cashing and loan services. The company's staff earn repeat appreciation for attentiveness and clarity, contributing to a strong reputation in the financial services sector.

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What Customers Are Saying About ACE Cash Express?

awesome customer service

the service itself was great

very helpful and informative

stress free process

very nice, she helped me

wonderful example of excellent customer service

Felt good and genuine

great easy service in sending money

helped me very quickly

Very good service

Trustguide extracts key phrases from reviews about ACE Cash Express and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of ACE Cash Express's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

ACE Cash Express Ratings

5

As of Based on 314 revies as of Jul 09, 2025

ACE Cash Express Score

90%

As of Based on 314 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 314 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of ACE Cash Express's publicly available reviews View source

ja hicks rated ACE Cash Express 5 stars
a month ago
My experience at this store was amazing i go to multiple ace check cashing locations and Gladis seemed to shine bright than most very delightful person. She has awesome customer service very informative about direct deposit and how easy it would be vs me driving to an location. She the best! Plus her smile makes customers really feel welcomed!!!
Herman rated ACE Cash Express 5 stars
4 weeks ago
I went in and there were not many employees ready to assist. It was around 1:30-2 pm idk if they were on lunch or something but it took a while. However the service itself was great and they gave me a coupon for being a first time loan customer.
Gabriel Ortiz rated ACE Cash Express 5 stars
4 weeks ago
Ana helped me and she was very helpful and informative she was the best thank you again for a great experience

Frequently Asked Questions About ACE Cash Express

Are staff members like Gladis and Ana helpful and knowledgeable?

Yes, numerous reviews mention staff such as Gladis and Ana as being both friendly and highly informative, often taking time to explain services and ensure customer questions are addressed.

Is the check cashing or loan process fast and convenient?

Customers frequently describe the process for loans and check cashing at Ace Check Cashing as quick and straightforward, with minimal stress and efficient service provided by the staff.

What can I expect regarding in-store wait times?

While most reviews report efficient service, one customer noted waiting due to limited employee availability at lunchtime. Generally, staff work to ensure service is as prompt as possible.

About ACE Cash Express

Financial Services
Ace Check Cashing provides financial services such as check cashing, loans, and money transfers. Operating as a storefront business, it offers in-person assistance to customers seeking quick access to cash, direct deposits, and related financial transactions.

The company manages daily operations with a team of staff handling customer inquiries, processing transactions, and offering information on products and services. Processes are supported by store displays outlining service options, and employees assist directly at counters to complete transactions efficiently.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.