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Absolute-Snow Head Office Reviews

Rated 4.6 based on 2310 Reviews

Online Stores in Watford

Base Camp, 1 Rhodes Way, Watford WD24 4YW

Published on
August 13, 2025
Last updated
August 13, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Absolute-Snow Head Office's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Absolute-Snow Head Office?

Cannot fault the attention and returns service

the experience has been top class

personal touch you get with the order picked email

the team was so amazing at getting me a replacement pair

great customer service! Thank you Ellie + team

Very good prices, including next day delivery costs

recommendations on alternatives

fantastic service and support

arrived swiftly and on time

took all the hassle away

Trustguide extracts key phrases from reviews about Absolute-Snow Head Office and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 13, 2025, 2310 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Absolute-Snow Head Office's publicly available reviews View source

Colin Humphries rated Absolute-Snow Head Office 5 stars
a week ago
This is some text inside of a div block.
I bent a tent pole on first erection and after a couple of emails with A-S agreed with them and the manufacturer to replace it. Cannot fault the attention and returns service. It took a couple of weeks but replacement poles were sent. Previously ordered a full snowboard kit and bundle and received good assistance in choosing it. Thoroughly recommend.
Kostyantyn Bykov rated Absolute-Snow Head Office 4 stars
Edited a month ago
I ordered a backpack at a discount. They took the payment, everything is fine. Two days later I see that the site has run out of backpacks. I am happy, I think it is good that I did not delay in ordering. Then they write to me that we have run out of backpacks. I replied that I am ready to wait 2-3 months until the backpacks return to stock. And they replied: We’re not aware of any future deliveries of this backpack. I’ll see how long it will take for you to have it. it is better to monitor the quantity of goods. one day passed and they have backpacks in stock again. and with the same discount.
simon webb rated Absolute-Snow Head Office 5 stars
Edited a month ago
I’ve used these guys twice now and the… I’ve used these guys twice now and the experience has been top class. Great prices with an added discount code. Extremely reasonable postage cost and both times the trainers arrived on the next day ( I only paid for the two day service!) Love the personal touch you get with the order picked email and then the tracking number later that day.

Reviews Summary

Overall sentiment toward Absolute-Snow’s sporting goods and outdoor equipment retail service is strongly positive, though some negative experiences are evident. Reviewers consistently note helpful customer service, quick issue resolution, and effective communication with specific staff such as Ellie, Ben, and Rianna. However, criticisms arise around inconsistent stock updates, delayed deliveries, and isolated instances of unhelpful customer service interactions. Such feedback suggests that while the service is dependable for most, occasional operational lapses impact the experience.

The most frequent themes in customer reviews are promptness, clarity in communication, and accommodating staff when handling returns, recommendations, and warranty claims. Customers value the personalized touches in order processing and shipping confirmations involving employee names. Pricing and discounts are commonly cited as competitive, but some reviews indicate website inventory and delivery tracking issues. International shipping and accommodating exceptions to return policies are further positive highlights.

In summary, Absolute-Snow is regarded as a well-organized, customer-focused retailer in the sporting goods sector, with a reputation for fast, friendly service and support, especially in the UK and with international orders. While the occasional error or miscommunication arises, most customers report satisfactory outcomes, reinforcing trust in the brand for outdoor and winter sports shopping.
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Frequently Asked Questions About Absolute-Snow Head Office

How responsive is Absolute-Snow to warranty or product issues?

Based on reviews, Absolute-Snow responds promptly to warranty claims and product defects. Customers mention replacements being arranged quickly and free of charge, with staff keeping them updated throughout the process.

Does Absolute-Snow accommodate returns beyond their stated policy?

Some customers report that Absolute-Snow has honored returns or exchanges outside the official 30-day period, especially for unforeseen situations. This is often handled smoothly by their returns support team.

Are next day deliveries and stock status on the website reliable?

While many customers receive next day deliveries as promised, a few report issues with delayed dispatch or out-of-stock items despite website indications. It's advisable to confirm stock status if timing is critical.

About Absolute-Snow Head Office

Online Stores
Absolute-Snow is an online retailer specializing in sporting goods, with a focus on equipment and apparel for activities like snowboarding, skiing, and camping. The company offers a range of outdoor products, including gear bundles, tents, backpacks, and accessories, as well as international shipping to various destinations.

Absolute-Snow operates primarily through a digital sales platform, enabling customers to browse, purchase, and arrange for delivery directly from their website. The company handles order fulfillment, customer inquiries, returns, and warranty support internally, often providing personalized communication from named team members throughout the process.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.