Overall sentiment for 96 Auto Repair is mixed, with reviewers highlighting both positive personal interactions and critical experiences. Customers on Manhattan’s Upper West Side appreciate the personal attention, thorough diagnostics, and transparent communication provided by staff, mentioning mechanics like Rubio and Abraham by name. However, several reviewers cite issues with pricing, unexpected costs, and interactions they found negative or dismissive.
Frequent themes include rapid service completion, clear explanations of repairs, and a small-shop setting conducive to follow-up. Reputation-building feedback emphasizes staff professionalism, speed of common repairs, and detailed walkthroughs. Negative recurring patterns center around perceptions of overcharging, inconsistent billing, confrontational or rude communication, and disputed service charges.
In summary, 96 Auto Repair maintains a locally recognized presence in Manhattan through its proximity and attentive staff, leading some to become repeat customers. Nonetheless, concerns about pricing transparency and inconsistent customer service affect its standing, offering a reputation marked by both strong endorsements and significant reservations.
Frequent themes include rapid service completion, clear explanations of repairs, and a small-shop setting conducive to follow-up. Reputation-building feedback emphasizes staff professionalism, speed of common repairs, and detailed walkthroughs. Negative recurring patterns center around perceptions of overcharging, inconsistent billing, confrontational or rude communication, and disputed service charges.
In summary, 96 Auto Repair maintains a locally recognized presence in Manhattan through its proximity and attentive staff, leading some to become repeat customers. Nonetheless, concerns about pricing transparency and inconsistent customer service affect its standing, offering a reputation marked by both strong endorsements and significant reservations.
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