96autorepair Reviews

Overall sentiment for 96 Auto Repair is mixed, with reviewers highlighting both positive personal interactions and critical experiences. Customers on Manhattan’s Upper West Side appreciate the personal attention, thorough diagnostics, and transparent communication provided by staff, mentioning mechanics like Rubio and Abraham by name. However, several reviewers cite issues with pricing, unexpected costs, and interactions they found negative or dismissive.

Frequent themes include rapid service completion, clear explanations of repairs, and a small-shop setting conducive to follow-up. Reputation-building feedback emphasizes staff professionalism, speed of common repairs, and detailed walkthroughs. Negative recurring patterns center around perceptions of overcharging, inconsistent billing, confrontational or rude communication, and disputed service charges.

In summary, 96 Auto Repair maintains a locally recognized presence in Manhattan through its proximity and attentive staff, leading some to become repeat customers. Nonetheless, concerns about pricing transparency and inconsistent customer service affect its standing, offering a reputation marked by both strong endorsements and significant reservations.

96 Auto Repair is an independent auto repair workshop located on Manhattan’s Upper West Side. The shop provides a range of vehicle maintenance services, including diagnostics, inspections, oil changes, brake servicing, tire repairs, and complex repairs like transmission work. Operating as a local, in-person garage, it serves nearby residents and commuters.

The shop conducts services through a small, hands-on team of mechanics who often interact directly with customers. Repair work typically begins with a diagnostic evaluation, often discussed with the vehicle owner on-site. Jobs range from quick service to multi-day repairs, with walk-ins and scheduled appointments both common. The business shares space with a gas station and rental operation in some cases.