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77 Diamonds Reviews

Rated 4.6 based on 529 Reviews

2nd Floor, 3 Hanover Square, London W1S 1HD

Jewellers | London

Published on
January 29, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation of 77 Diamonds appears to be positive, with many customers praising the exceptional customer care and high-quality products. The reviews reflect that customers have had personalized, knowledgeable guidance throughout the purchasing process, from selection to final sale. The prompt and supportive aftercare service is also a notable aspect of the customer experience. However, there are some critical reviews mentioning after-purchase issues such as premature dulling of products and unsatisfactory responses from customer service, especially concerning complaints and aftercare support. This dichotomy suggests that while the initial experience appears generally favorable, there may be inconsistencies regarding post-purchase experiences and the company's handling of issues that arise thereafter.

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What Customers Are Saying About 77 Diamonds?

Trustguide uses AI to extract key phrases from reviews about 77 Diamonds and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of 77 Diamonds's customers had a positive experience.

Positive
Neutral
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77 Diamonds Ratings

5

As of Based on 529 revies as of Jan 29, 2024

77 Diamonds Score

As of Based on 529 revies as of Jan 29, 2024

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Customer Reviews

As of Mar 13, 2024, 529 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of 77 Diamonds's publicly available reviews View source

Andrew Glen - Williamson rated 77 Diamonds 5 stars
9 months ago
I bought the engagement ring for my fiance from 77 Diamonds. The customer care was exceptional, and I was expertly guided through the process from start to finish. Once the ring arrived, the quality was second to none. It was absolutely perfectly crafted and packaged beautifully. I was so happy, when the time came, my fiance and I ordered our wedding bands from here too. Again, the service was flawless. We went in for an appointment where we were guided through the many options before we selected our perfect bands. We are very happy with them and they are so elegant and beautifully made. Thank you!
Matt Lowe rated 77 Diamonds 5 stars
a week ago
Recently had an appointment with Alexandra, who was well informed, patient and incredibly friendly. She answered all of our questions and was very open about the diamond and jewellery industry. We didn't feel pressured at all and the aftercare received following the appointment was also amazing. This gave us great confidence in 77 Diamonds' processes, which is not something we felt at other jewellers. Would highly recommend to anybody wanting fair, honest and knowledgeable advice on rings and diamonds.
James Norris rated 77 Diamonds 5 stars
a week ago
I had a great experience with 77 Diamonds. Alexis was very helpful through the selection process, sharing lots of knowledge about diamonds and what to look for in different cuts. The production time was really short and pick up/support was excellent. I can't recommend enough!

Frequently Asked Questions About 77 Diamonds

What support does 77 Diamonds offer after purchasing a product?

77 Diamonds provides aftercare services including the option for a free resizing if required. However, feedback on post-purchase support is mixed, with some customers highlighting a lack of timely responses to issues.

Do 77 Diamonds products come with a guarantee of quality?

Many customers have asserted that the quality of 77 Diamonds' products is high. Issues raised concerning product durability suggest it may be beneficial for prospective customers to inquire about quality guarantees and service options available should issues arise.

How does 77 Diamonds handle complaints or issues with orders?

While some customers have reported satisfactory resolutions to their concerns, there are instances where the response to complaints has been critiqued. Customers have experienced difficulties in communication and rectifying order mistakes. It is advisable for customers to discuss the company’s policies for handling these situations prior to purchase.

About 77 Diamonds

Jewellers

Located in the heart of Mayfair, London, we are a luxury jeweller with a simple aim: To bring simplicity, clarity, choice and value to the diamond engagement ring and jewellery buying process.With unrivalled, direct access to over 80% of the world's finest polished diamonds, we deliver delicately crafted, high quality engagement, eternity and wedding rings as well as earrings, bracelets and necklaces - taking design inspiration from a variety of genres from modern through to classic and vintage.Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage going back four generations.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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