York Hall Leisure Centre Reviews
Rated 4 based on 870 Reviews
Leisure Centres in London
5 Old Ford Rd., London E2 9PJ
Published on
January 22, 2024
Last updated
July 10, 2025
York Hall Leisure Centre presents a mixed overall company reputation according to the recent reviews. Positive feedback highlights the value provided by the monthly membership and appreciation for specific community-centric offerings such as the women-only swimming evening. However, there are significant pain points that have consistently dampened customer experiences, predominantly around the state of the facilities and service quality. There's frequent mention of issues such as poor maintenance of the gym and spa, unhelpful staff, and subpar organization during events. For instance, customers report lack of proper cleanliness, broken equipment, and a need for better customer support and guidance. Additionally, the lack of proper amenities such as towels in the sauna and the absence of basics like a working sound system during events have been noted as detractors from what could otherwise be a variety of enjoyable experiences.
According to recent reviews, the spa facilities are considered limited with sauna and steam room being the main offerings. Customers should note that additional amenities like jacuzzis may not be available, and there have been mentions of the steam rooms occasionally being out of action.
The venue is noted for being easily accessible and generally suitable for events such as wrestling and boxing matches. However, potential attendees should be aware of some organizational shortcomings, including issues with overpriced beverages, and problems with the sound systems during shows.
Feedback on staff accessibility and friendliness has been varied. While certain staff members, like Ismail from reception, have been praised for their service, there is also a notable number of reviews expressing dissatisfaction with staff helpfulness, particularly at the front reception and during inquiries about memberships and facilities.
Council-run gym with a day spa and sauna, gym with group fitness classes and swimming facilities.
