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Xex Salon Reviews

Rated 4.5 based on 340 Reviews

35 W Wacker Dr, Chicago, IL 60601, United States

Hairdressers | Chicago, IL

Published on
March 14, 2024
Last updated
March 14, 2024

Reviews Summary

XEX Salon appears to hold a positive reputation among its clientele, with many customers expressing high levels of satisfaction with their hair services. An emerging pattern from the feedback is the professionalism and talent of certain stylists, including Nelson, Kristina, Esma, and Victoria, who are frequently commended for their attentive and personalized approach to services such as haircuts, balayage, and styling. Customer experiences highlight the stylists' willingness to listen to their preferences, offer adjustments, and ensure the final result aligns with their expectations. Additionally, the salon is praised for its inviting atmosphere and usage of high-quality hair products. Despite these strong endorsements, a single negative review stands out, noting an experience marked by an unsatisfactory cut, lack of professionalism, and a perceived dismissive response from the salon's management. Voiced concerns suggest a potential for improvement in consistency of service quality across different staff members.
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What Customers Are Saying About Xex Salon?

Trustguide uses AI to extract key phrases from reviews about Xex Salon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Xex Salon's customers had a positive experience.

Positive
Neutral
Negative

Xex Salon Ratings

5

As of Based on 340 revies as of Mar 14, 2024

Xex Salon Score

As of Based on 340 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 340 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Xex Salon's publicly available reviews View source

Katherine Butts rated Xex Salon 5 stars
3 months ago
Got a cut from Nelson and absolutely loved it! I’ve been looking for a new hair stylist for 2 years as my old stylist left the industry. I’m really picky with how my layers look and I’m extremely happy with how everything turned out. Nelson was very welcoming, listened thoroughly to what I was looking for and ensured that if I wanted any tweaks during the cut he could do that as well. The overall experience was great. I normally don’t chat when I get a cut but Nelson was so fun to talk to that the hour flew by. Glad to find my new hair stylist and one that has a fun personality! I’d definitely recommend Nelson especially with his attention to detail.
alina willhoite rated Xex Salon 5 stars
7 months ago
I cannot say enough good things about the service I received and my experience at XEX! I recently moved to the city and was looking for somewhere to touch up my balayage as it’s been difficult to make it back to my previous stylist. I found XEX and was initially very nervous due to previously negative salon experiences. Kristina did an amazing job on my hair and was incredibly sweet and accommodating. It looks even better than I was expecting. I’m so happy I found a new salon and stylist that I can trust with my hair! Services: Blowdry, Gloss or Glaze, Balayage
Ashleigh Machado rated Xex Salon 5 stars
7 months ago
Esma is the best! This was my second time seeing her. The first time I got a blonde baylage and I was getting compliments on my hair 4 months after I got it done. Just was in for my second baylage and she gave me the best blonde transformation! She’s wonderful and takes her time to make sure it blends perfect!

Frequently Asked Questions About Xex Salon

Can I book an appointment with a specific stylist at XEX Salon?

Yes, XEX Salon allows clients to book appointments with their preferred stylists, and it is recommended to schedule in advance due to the popularity of certain stylists.

Does XEX Salon offer services for first-time hair color clients?

Absolutely, XEX Salon is well-suited for first-time hair color clients. Stylists such as Kris are known for their expertise with newcomers to hair coloring, ensuring a comfortable and satisfactory experience.

What should I do if I am not satisfied with my service at XEX Salon?

If you are not satisfied with a service at XEX Salon, it is recommended to voice your concerns immediately to the stylist or management. They strive to ensure client satisfaction, and constructive feedback can help them address any issues and improve their services.

About Xex Salon

Hairdressers
We offer a variety of hair and make up services and are conveniently located in the Chicago Loop. Visit our services page to learn more about our extensive list of services, including extensions, color, highlights, Keratin Complex treatments, and our gentlemen’s barbershop. We look forward to serving your beauty needs!
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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