SUPERCUTS Reviews

Customer reviews for this hairdresser reveal a distinctly mixed reputation. While individual staff members, notably Jerry (or Gerry), receive commendations for their skill and professionalism, a number of recurring criticisms shape the overall experience at the salon. Common feedback includes issues such as uncomfortable salon conditions, pushy or awkward tipping practices, rushed service, and inconsistent customer service standards, especially for non-English speakers.

Key positive themes involve skillful haircuts, with several clients highlighting positive results and specific stylists by name. However, dissatisfaction surfaces frequently in comments about rude encounters with certain staff, lack of attention to customer comfort, and inadequate communication, particularly at check-in or during the haircut process. Criticisms of operational issues like the broken A/C and waiting times also appear more than once.

In summary, the salon is seen as having potential with some standout stylists, but there is clear room for improvement in customer service and consistency. Based on reviews, its reputation among local clients is polarized and raising concerns, making reliability and staff attitude key issues to address.

This salon provides hairdressing services, specializing in haircuts and styling for a general clientele. Services are delivered on-site, and appointments can be scheduled in advance or managed through check-in options. The company operates as a brick-and-mortar business serving local customers. Operational processes involve both online and in-person appointment management. The staff includes multiple hairdressers, and the workflow emphasizes efficiency and quick service. Equipment and facilities are maintained on-site, and customers are served in designated salon seating areas under an established team structure.