Waltons Reviews

The overall sentiment from customer reviews for Waltons' garden building service is predominantly positive, with many reviewers noting satisfaction with both the product and the staff. Recurring patterns include praise for friendly, attentive delivery personnel and installation teams, as well as seamless experiences from enquiry to completion. While the quality of the product is generally well-regarded, there are some criticisms regarding component issues and post-purchase support.

Common feedback highlights efficient delivery, clear communication regarding scheduling, and helpfulness during installation. Customers frequently mention staff by name, especially drivers like Neil, emphasizing the personal service provided. Themes around careful handling, on-time delivery, and thorough explanations of next steps are prevalent. However, some reviews raise concerns about material flaws, missing quality control, and challenges with aftersales support, particularly in terms of defect resolution and customer responsibility.

Overall, Waltons is regarded as a reliable garden building supplier in the UK, with a reputation strengthened by staff professionalism and project tracking. While some issues related to quality and customer service have been flagged, most customers are pleased with the finished product and the end-to-end process, reflecting a strong reputation within the region.

Waltons is a supplier and installer of garden buildings, including sheds, log cabins, and summerhouses. The company operates in the garden building industry, selling both directly and through digital marketplaces, and offers products that require customer assembly or can be professionally installed.

Operations include handling customer enquiries, managing delivery logistics, and providing on-site installation. Their workflow spans initial quotation, order processing, scheduled delivery with updates, and, when applicable, construction by dedicated installation teams, ensuring all materials and instructions are provided during delivery.