Wain Homes - South West Reviews

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The house was 6 months behind schedule to start with, dealing with lie after lie. When we finally got the keys, the house was still weeks away from being finished. We couldn't lock the front door as the front door handle was hanging off. There was no kitchen and they couldn't be bothered to even ring the kitchen fitters until 16 days later! There are so many problems with the house which just aren't being fixed. The site manager ROB GREEN and the contracts manager MATT SHAW have both been around to inspect the house, and confirmed the work around the house is substandard and one bit of handy work even dangerous, but have refused to fix it! There is no point of contacting these people as they will just feed you absolute lies and will not help you at all. The front door well has sharp edges which has cut the bottoms of people feet open, but have been told by the managers this won't be fixed because "Oh well, it's like that now". Two doors in the house don't fit the frames and don't shut properly and have been told this won't be fixed because "it's too much effort". You can clearly see render that has not been painted on the exterior of the house and this has been deemed "acceptable". Some render has just fallen off the front of the house and has just been painted over as a fix and have again been told this is "acceptable". A light switch is not attached properly to the wall and has a large gap surrounding it. The sealant around the house was (and still is) awful and was told it is "the home owners responsibility" to get this fixed. The windows have been botched and do not fit properly. The central heating doesn't work, to which we were told to fix it ourselves, and after reporting this to the NHBC, Wainhomes told them a plumber had already been to fix it, then told us they would be sending someone to fix it - still no one has turned up and it does not work. This is a tiny fraction of the problems with the house and I wish I could attach images to this review and you could all see the awful quality supplied by these idiots. You will never talk to anyone in customer service about getting your house fixed as they don't answer the phone, and never answer e-mails. The only way anything will get fixed is to go through the NHBC, and even then Wainhomes will report to the NHBC that the issues have been fixed when they haven't bothered to do anything about it. Wainhomes are nothing but greedy con men, and they are after your life savings and then will try and completely screw you over.