Elanic Clinic garners a predominantly positive reputation based on the recent reviews, with customers conveying overall satisfaction regarding their interpersonal experiences, surgical outcomes, and pre- and post-operative care. Warm welcomes, thorough explanations, and feelings of comfort are recurring sentiments expressed by multiple clients, signaling a consistent delivery of customer service. The clinic's staff is frequently described as professional, friendly, and empathetic, particularly highlighting the approachability and skill of surgeons, such as Dr. Vivek, and the nursing team. However, there are alarming instances of operational mismanagement reported by a client, including booking complications and a perceived lack of attention post-operation. These inconsistencies in administrative efficiency and communication imply a potential vulnerability in the clinic's customer service systems. Also noted is a severe complaint about post-surgical care leading to health complications, which contrasts with the overwhelmingly positive narratives but is critical to consider amidst the overall customer experience trends.
Positive customer feedback for Elanic Clinic often centers around the high standard of patient care, staff friendliness, and the expertise of the surgeons. Patients repeatedly commend the welcoming environment and supportive interactions with the clinic team, indicating an emphasis on creating comfortable experiences. The professionalism exhibited by the staff, coupled with the personalized attention and clear communication regarding procedures, fosters confidence and trust in the clinic. Particularly praised is Dr. Vivek, who is recognized for his exceptional skills and understanding of patient needs, contributing to life-changing surgery outcomes. Patients feeling informed, cared for, and satisfied with their surgical results testify to the clinic's effort to provide high-quality aesthetic services.
Despite the overall positive feedback, Elanic Clinic has faced criticism related to its administrative practices and post-operative support. Customers report experiences of booking difficulties, including unresponsive communication channels, technical issues with payment links, and mismanagement of appointment confirmations. One alarming review details a customer's struggle with post-surgical complications leading to long-term health issues, a concern accentuated by the perception of being dismissed after the problems arose. This particular narrative suggests that Elanic Clinic's care standards may falter in the face of complications, potentially undermining trust in the clinic's ability to manage adverse outcomes. Such negative aspects in customer feedback highlight the necessity for improvement in operational procedures and consistent care, regardless of the complexity of the cases encountered.
According to patient testimonials, you can expect a welcoming atmosphere, detailed consultations, and thorough explanations of procedures from qualified professionals. Post-operative care generally includes attentive monitoring, regular check-ups, and compassionate support. However, it's advised to inquire directly about follow-up care protocols, especially for handling potential complications.
The clinic typically receives positive feedback for friendly staff interactions, yet there have been instances of administrative difficulties, such as issues with booking and payment confirmations. While these may not reflect the majority experience, it's important to confirm appointments directly and ensure all communications are clear and received by the appropriate staff.
Surgeons such as Dr. Vivek are frequently commended for their expertise, ability to understand patient desires, and for providing successful surgical outcomes. It's advisable to research the credentials and patient experiences with individual surgeons to gauge trustworthiness and experience relevant to your desired procedure.
Elanic are a consultant led plastic surgeons, offering unique day case surgery at our state of the art clinic. Specialising in all aspects of cosmetic surgery and non-surgical treatments we have skilled practitioners and surgeons in every area. Our aftercare packages are second to none and customer happiness and satisfaction are our priority as well as providing a safe and relaxing environment for our valued customers.
