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Victoria James Jewellers Reviews

Rated 4.7 based on 192 Reviews

39 Vyse St, Birmingham B18 6JY

Jewellers | Birmingham

Published on
April 17, 2024
Last updated
April 17, 2024

Reviews Summary

Victoria James Jewellers appears to hold a commendable reputation among customers based on the consistent positive responses. The firm’s particular strengths seem to lie in the personal attention from Geoff and Tyler, their expertise, and the custom design and restoration services they provide. Customers repeatedly praise the staff's knowledge and friendliness, as well as the willingness to educate them about their jewelry's history and to provide care recommendations. The reviews reflect a reliable and caring customer experience, noting that the team goes beyond expectations to ensure satisfaction and deliver high-quality craftsmanship. The overall sentiment is one of trust and appreciation for Victoria James Jewellers' ability to rejuvenate family heirlooms while respecting their heritage, catering to individual tastes and specifications to produce custom pieces that are both beautiful and meaningful. No noticeable patterns of negative feedback can be discerned from the subset of reviews provided, signaling that the company manages to maintain high standards consistently.
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What Customers Are Saying About Victoria James Jewellers?

Trustguide uses AI to extract key phrases from reviews about Victoria James Jewellers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Victoria James Jewellers's customers had a positive experience.

Positive
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Victoria James Jewellers Ratings

5

As of Based on 192 revies as of Apr 17, 2024

Victoria James Jewellers Score

As of Based on 192 revies as of Apr 17, 2024

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Customer Reviews

As of Apr 17, 2024, 192 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Victoria James Jewellers's publicly available reviews View source

david scull rated Victoria James Jewellers 5 stars
2 months ago
Went to Victoria James with a small opal I had purchased a few years back and had an initial discussion with Geoff, the founder/jeweller on how best to incorporate into a ring for a silver wedding anniversary present. Geoff’s design and the final ring he made in platinum with diamond setting was stunning and way beyond our imagination.
Charlotte Bateman rated Victoria James Jewellers 5 stars
3 months ago
Geoff and Tyler were absolutely brilliant. We went in looking for a wedding band for my partner but after hearing my engagement was my grandmothers and not new, Geoff asked if he could check it over to ensure the claws were still strong and the diamond was secure. He then cleaned the ring and matching earrings for me. Because of this I asked him to do the valuation and adjustments, which he did the same day and even took the time to look into the history and tell me about the ring and when it was made. My engagement ring has never looked so clean and fits perfectly. The whole experience was brilliant and I’ll 100% be going back in the future for any other jewellery needs!
Lynette Williams rated Victoria James Jewellers 5 stars
3 months ago
Me and my husband visited Victoria James after reading reviews. As soon as we walked in and spoke to them we knew we'd chosen the best place to go. I had been given a ring that was my great grandmother's wedding ring with five diamonds. It's over 100 years old and was absolutely tiny for my finger. We wanted it remodelled into a ring that I could wear as an eternity ring with my engagement and wedding ring. I wish I'd got his name, but he was fantastic. He spent time going through the options, drawing out the designs and even polished and resized my engagement and wedding ring. We didn't feel rushed at all and he was friendly and chatty. The atmosphere made it a special experience which is exactly what you want from an eternity ring. We left knowing the ring was in totally safe hands. I was nervous with excitement collecting the ring a week later. We were totally overwhelmed with how the ring is true to its inheritance, but beautiful and modern. I can honestly say it was the best choice of jeweller and if I need anything else in the future I'll be back. Thank you so much for your genius work and creating something so special. Hopefully it will be around for many more years to come and maybe one day I can it to my grsndaughter.

Frequently Asked Questions About Victoria James Jewellers

Can Victoria James Jewellers create a custom design from my vintage jewelry?

Yes, Victoria James Jewellers specializes in customizing and modernizing vintage pieces. They work with customers to design and craft jewelry that honors the heritage of the original piece while incorporating contemporary aesthetics to suit customers' preferences.

How long does it typically take for Victoria James Jewellers to resize and restore a ring?

The timeline can vary depending on the complexity of the work, but customers have reported satisfaction with the expeditious services, including same-day adjustments. It is always best to discuss specific timeframes with the jewellers for individual cases.

Does Victoria James Jewellers provide jewelry valuations and cleaning services?

Yes, alongside their design and restoration services, Victoria James Jewellers offers professional valuations and complimentary cleaning services, ensuring that all jewelry remains secure, well-maintained, and sparkling.

About Victoria James Jewellers

Jewellers
Family-run jewellery shop specialising in bespoke diamond and gemstone pieces and wedding bands.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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