Customer feedback for United Wholesale Mortgage (UWM) is mixed, highlighting both operational strengths and notable customer service shortcomings. Reviewers consistently mention transparent processes, knowledgeable staff, and responsive teams, especially when working directly with employees like Mikele McMacken and Kyle Scott. However, there are repeated concerns about UWM’s communication and compassion, particularly in after-service situations or when issues arise, such as delays with escrow payments and inadequate support during hardship.
Common feedback includes appreciation for UWM's efficient loan process, resourceful infrastructure, and leadership, especially among broker and realtor partners. Positive themes focus on timely closings and proactive problem-solving by dedicated staff. On the downside, several reviewers describe negative experiences related to customer service, including frustrating difficulties resolving post-loan matters and a perceived lack of empathy in handling sensitive circumstances.
Overall, United Wholesale Mortgage is regarded as a technically proficient mortgage lender with demonstrated capability in loan origination and large-scale operations. While they earn strong marks for professionalism and infrastructure, their reputation among the broader public and industry professionals in the United States is undermined by ongoing service and empathy-related complaints, signaling opportunities for genuine improvement.
Common feedback includes appreciation for UWM's efficient loan process, resourceful infrastructure, and leadership, especially among broker and realtor partners. Positive themes focus on timely closings and proactive problem-solving by dedicated staff. On the downside, several reviewers describe negative experiences related to customer service, including frustrating difficulties resolving post-loan matters and a perceived lack of empathy in handling sensitive circumstances.
Overall, United Wholesale Mortgage is regarded as a technically proficient mortgage lender with demonstrated capability in loan origination and large-scale operations. While they earn strong marks for professionalism and infrastructure, their reputation among the broader public and industry professionals in the United States is undermined by ongoing service and empathy-related complaints, signaling opportunities for genuine improvement.
Read more
