Reviewers report mixed experiences with United Wholesale Mortgage (UWM) as a mortgage lender. Many reviews describe efficient processes, responsive staff, and knowledgeable support from both the overall team and named employees, like Mikele and Kyle. However, some customers cite major frustrations, particularly around post-loan customer service, delayed escrow disbursements, and unresolved problems. Concerns about communication lapses and unhelpful service are mentioned in a few accounts.
Key themes throughout reviews include professionalism in loan origination and underwriting, strong teamwork, and a large-scale operational setting. Customers frequently recognize the efforts individual team members make to resolve issues and emphasize UWM’s positive internal culture. Nevertheless, negative feedback highlights inconsistent customer support—especially after loan closing—and difficulty with procedural follow-up, which damaged first-time buyer confidence for some.
Overall, United Wholesale Mortgage stands out for its fast, organized loan process and staff diligence, especially in initial dealings. Still, some clients in the United States express dissatisfaction with follow-up service and payment coordination post-close. UWM has a generally solid reputation in the mortgage industry but faces repeat criticism for communication breakdowns after origination.
Key themes throughout reviews include professionalism in loan origination and underwriting, strong teamwork, and a large-scale operational setting. Customers frequently recognize the efforts individual team members make to resolve issues and emphasize UWM’s positive internal culture. Nevertheless, negative feedback highlights inconsistent customer support—especially after loan closing—and difficulty with procedural follow-up, which damaged first-time buyer confidence for some.
Overall, United Wholesale Mortgage stands out for its fast, organized loan process and staff diligence, especially in initial dealings. Still, some clients in the United States express dissatisfaction with follow-up service and payment coordination post-close. UWM has a generally solid reputation in the mortgage industry but faces repeat criticism for communication breakdowns after origination.
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