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United Settlement Reviews

Rated 4.8 based on 1134 Reviews

240 W 37th St Suite 400, New York, NY 10001, United States

Financial Services New York

Published on
July 2, 2025
Last updated
July 2, 2025

What Customers Are Saying About United Settlement?

GREAT customer service

great experience as I was very skeptical

whole experience very easy

James was awesome

exceptional customer service

very knowledgeable and patient

extremely pleased with the service

incredibly informative, compassionate, and truly wonderful

courteous and patient

patiently explained everything

Trustguide extracts key phrases from reviews about United Settlement and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of United Settlement's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

United Settlement Ratings

5

As of Based on 1134 revies as of Jul 02, 2025

United Settlement Score

100%

As of Based on 1134 revies as of Jul 02, 2025

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Customer Reviews

As of Jul 02, 2025, 1134 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of United Settlement's publicly available reviews View source

Joyce Speaks rated United Settlement 5 stars
a week ago
Andre was very friendly from the time he answered the phone and all through to the end. I appreciated the GREAT customer service I received from him. In my time of stress at no time did he make me feel guilty for being in my position. He did his very best to make me feel comfortable for my decision. Anyone would feel grateful for having him as their Customer Service Rep for your company. Way to go Andre!!! Thank You
Mike Hinojosa rated United Settlement 5 stars
a week ago
Robert was really great at going on all of my debt and explaining the steps in getting this debt paid off. The contract was very easy to understand as Robert did go over it with me. It was a great experience as I was very skeptical in the beginning. I recommend this service to anyone who needs assistance with paying their debt off. Thank You!!
Kathy Palmer-Kastrounis rated United Settlement 5 stars
a week ago
I am very impressed with United Settlement! I worked with Jonathan Schefer who made the whole experience very easy. He explained everything and made sure I understood what to expect and that I understood everything. He was very nice. I highly recommend United Settlement if you are trying to get back on track credit wise!

Reviews Summary

Overall, customer sentiment toward United Settlement’s credit counseling service is highly positive, with reviewers repeatedly highlighting knowledgeable and empathetic staff. Named representatives such as Andre, Robert, Jonathan, James, Michael, Thomas, Ana, AJ, and Matthew are recognized for their professionalism and ability to reduce clients’ anxieties related to debt. The company’s responsive and respectful approach is consistently emphasized, creating a sense of trust and assurance. There are no notable criticisms or negative themes evident in the current set of reviews.

Frequent feedback includes staff taking time to explain the debt relief process in understandable terms, demonstrating patience, and not pressuring clients into decisions. Clients appreciate clear communication about contracts, program expectations, and the steps involved in regaining financial control. Differentiation from other companies is marked by the perceived compassion and sincerity of United Settlement’s team members.

Based on reviewer feedback, United Settlement has built a strong reputation as a dependable and knowledgeable credit counseling service. Clients regularly note that their interactions are transparent and supportive throughout, with several indicating confidence in recommending the service to others. United Settlement is thus regarded as a reliable choice in the financial services sector.
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Frequently Asked Questions About United Settlement

Will I be pressured into making a quick decision about debt settlement?

No, customers consistently report that United Settlement advisors are patient, informative, and do not apply pressure. They provide comprehensive explanations, answer all questions, and allow customers time to consider options before making any commitments.

How well do United Settlement staff explain the debt relief process?

The staff at United Settlement are frequently praised for thoroughly explaining every step of the debt settlement process. Reviewers mention that advisors clarify contract terms, expectations, and procedures, ensuring clear understanding before clients enroll.

Can I communicate directly with my assigned advisor?

Yes, many customers note direct contact with their assigned advisor is possible, with advisors answering promptly. This ensures ongoing support and accessibility throughout the credit counseling or settlement process.

About United Settlement

Financial Services
United Settlement provides credit counseling and debt settlement services to individuals seeking support with financial and debt-related issues. The company operates within the financial services industry, offering guidance through personalized interactions either by phone or online communication. Assistance involves explaining debt relief processes and program options in detail to prospective clients.

Clients are connected with a dedicated advisor who reviews their financial situation, informs them about settlement programs, and walks them through contractual terms and next steps. The process is structured to be informative, allowing clients time to ask questions and make decisions without pressure. Customer service representatives often provide follow-up and are accessible through direct contact for continuing support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.