Tui Holiday Superstore Reviews
Rated 4.2 based on 259 Reviews
Travel Agencies in Birmingham
20 Fort Pkwy, Birmingham B24 9FP
Published on
March 12, 2024
Last updated
July 10, 2025
The reviews for TUI Holiday Superstore provide a mixture of positive and negative feedback that collectively shape the company’s reputation. Enthusiastic endorsements frequently applaud representatives like Julie, Lisa, Rae, Phoebe, Caitlin, Kim, Rachael, and Jessica for their excellent customer service, knowledge, and helpfulness in finding great deals within customers' budgets. Such instances of staff going the extra mile contribute to a perception of quality and reliability. However, there are notable criticisms as well, including a particularly negative experience cited by a customer perturbed by what they perceived as a lack of experience among staff members leading to service shortcomings and frustrations regarding a booking for a child in premium seating. This inconsistency in customer experience suggests a fluctuation in service quality, potentially tied to individual staff competencies. Recurrent themes include staff knowledge and helpfulness, value for money, and satisfaction with deals secured, indicating that these are influential factors in shaping the reputation of TUI Holiday Superstore.
Most reviews suggest that the staff at TUI Holiday Superstore are knowledgeable and skilled in providing travel advice and finding suitable holiday deals. However, there have been isolated instances where the staff's lack of experience has been called into question.
Many customers report that TUI Holiday Superstore’s staff are adept at finding holiday packages that fit within their budgets and often exceed their expectations in terms of value, indicating a tendency of the company to offer competitive deals.
If you encounter any issues with your booking, it’s recommended that you contact the store directly. If the matter isn't resolved to your satisfaction, you can file a formal complaint as there are procedures in place to address such issues.
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
