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Tui Holiday Store

Tui Holiday Store Reviews Summary

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Travel Agencies | Edinburgh

38 Gyle Ave, Edinburgh EH12 9JT

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Tui Holiday Store?

As of Mar 13, 2024, 168 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Tui Holiday Store's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 10, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Tui Holiday Store's customers had a positive experience.

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Tui Holiday Store

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Tui Holiday Store's customer reviews analysis

The TUI Holiday Store at the Gyle appears to have garnered a commendable reputation based on the recent reviews, with consistent emphasis on personalized and attentive customer service. A predominant theme across the feedback highlights the professional manner in which the staff handle holiday planning and booking, particularly exemplified in staff members such as Ashley, Lois, Gillian, Mandy, Louise, Debbie, and Gary. Their expertise, particularly in sourcing deals and providing tailor-made experiences, seems to be a significant factor in customer satisfaction. The company's face-to-face service model is frequently praised, setting it apart from online booking experiences. Customers seem to appreciate the lack of pressure to make immediate decisions, the time invested by the staff to explore various travel options, and the detail-oriented approach in following up. The consistent mention of staff by name in reviews suggests a highly personalized service where staff members significantly contribute to the positive reputation of TUI at the Gyle.

Positive Feedback

Positive aspects of TUI Holiday Store customer feedback primarily include the high level of expertise and dedication of staff members, as seen in the bespoke service provided by Louise for Disney holidays and Lisa's extensive knowledge of the United States. The staff's ability to offer competitive pricing and to think creatively to find the best accommodation solutions, as noted with Gillian's assistance for a Greek Island cruise, is particularly appreciated. The value-add of face-to-face interaction overcomes the limitations of independent online searches, as it offers a curated and comforting experience that many customers find superior. Moreover, customers note that the staff's willingness to explore various options without applying pressure to book immediately grants a sense of autonomy in their decision-making process.

Concerns and Threads

The reviews provided do not articulate explicit negative aspects regarding the customer experience with TUI Holiday Store at the Gyle. This lack of critical feedback could indicate high customer satisfaction or a bias in the selection of the reviews. Nonetheless, from the limited data, one could infer potential negative aspects in broader contexts, such as a reliance on in-store interaction that may not be feasible for all prospective customers and the possible disadvantage for individuals who prefer to book holidays online without personal assistance.

Frequently asked questions about Tui Holiday Store

Do TUI Holiday Store staff have expertise in specific destinations?

Yes, staff at TUI Holiday Store, such as Lisa and Louise, are noted for their expertise in destinations like the United States and Disney-related holidays, offering tailored and informed assistance.

Can I expect to receive a competitive price when booking with TUI at the Gyle?

Customers have reported that TUI staff, like Gillian, are helpful in providing accommodation solutions at the best possible price, suggesting that competitive pricing can be expected.

Is it necessary to make a holiday booking on the spot?

No, TUI Holiday Store values customer comfort and does not exert pressure on customers to book immediately, giving them the autonomy to go home, conduct further research, and make an informed decision.

Recent customer reviews and testimonials for Tui Holiday Store

Tui Holiday Store
davy. (Wee D)
5-Star
a month ago
Customer satisfaction as always from Ashley and her team at the Gyle, a big thank you also to Lois for helping us book our next holiday which we tried to do ourselves online, but you cant beat talking face to face with someone on your ideal holiday.
Tui Holiday Store
Maureen McIvor
5-Star
2 weeks ago
Just booked a Greek Island cruise to celebrate (?!?) my 70th birthday with the help of Gillian at the Gyle office. Gillian is a lovely friendly and helpful young lady who thought outside the box to reach the ideal accommodation solution at the best possible price. My daughter and I are both very excited and looking forward to sailing away in the summer. Thank you Gillian.
Tui Holiday Store
lorraine trotter
5-Star
a week ago
I have recently booked my cruise with Mandy over the phone. It proved to be a very easy stress free experience with great service. Mandy worked hard to get us the best deal and offered to book the free coach on our behalf. Very impressed and will recommend to friends.
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
168
reviews
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About Tui Holiday Store

Travel Agencies

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.

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