Tui Holiday Store Reviews
Rated 4.7 based on 168 Reviews
Travel Agencies in Edinburgh
38 Gyle Ave, Edinburgh EH12 9JT
Published on
February 10, 2024
Last updated
July 10, 2025
The TUI Holiday Store at the Gyle appears to have garnered a commendable reputation based on the recent reviews, with consistent emphasis on personalized and attentive customer service. A predominant theme across the feedback highlights the professional manner in which the staff handle holiday planning and booking, particularly exemplified in staff members such as Ashley, Lois, Gillian, Mandy, Louise, Debbie, and Gary. Their expertise, particularly in sourcing deals and providing tailor-made experiences, seems to be a significant factor in customer satisfaction. The company's face-to-face service model is frequently praised, setting it apart from online booking experiences. Customers seem to appreciate the lack of pressure to make immediate decisions, the time invested by the staff to explore various travel options, and the detail-oriented approach in following up. The consistent mention of staff by name in reviews suggests a highly personalized service where staff members significantly contribute to the positive reputation of TUI at the Gyle.
Yes, staff at TUI Holiday Store, such as Lisa and Louise, are noted for their expertise in destinations like the United States and Disney-related holidays, offering tailored and informed assistance.
Customers have reported that TUI staff, like Gillian, are helpful in providing accommodation solutions at the best possible price, suggesting that competitive pricing can be expected.
No, TUI Holiday Store values customer comfort and does not exert pressure on customers to book immediately, giving them the autonomy to go home, conduct further research, and make an informed decision.
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
