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Traxnyc Reviews

Rated 4.4 based on 1803 Reviews

64 W 47th St F-1, New York, NY 10036, United States

Jewellers | New York, NY

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

TraxNYC exhibits a positive overall company reputation through a series of online reviews that reflect customer satisfaction with both the products and services provided. The reviews indicate a strong emphasis on customer service, with multiple references to friendly, communicative, and responsive staff, facilitating a seamless purchasing process. Specifically, sales representatives such as Amy, Jose, Melisa, and Rodrigo have been highlighted for their exceptional assistance. The ability to successfully negotiate prices and the fast and secure shipping options have also been praised, enhancing the overall customer experience. Nonetheless, isolated incidents involving logistical challenges and inconsistent pricing quotes suggest there may be room for improvement in standardizing internal processes. Despite the occasional critique, the firm appears to manage any issues with efficiency, evidenced by a willingness to exchange products and address concerns promptly. The trend of repeat customers and commitments to future purchases speaks to a solid level of trust and customer loyalty towards the company.

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What Customers Are Saying About Traxnyc?

Trustguide uses AI to extract key phrases from reviews about Traxnyc and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Traxnyc's customers had a positive experience.

Positive
Neutral
Negative

Traxnyc Ratings

5

As of Based on 1803 revies as of Jan 09, 2024

Traxnyc Score

As of Based on 1803 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 1803 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Traxnyc's publicly available reviews View source

Auto sheen rated Traxnyc 5 stars
2 weeks ago
I have been looking for a trustworthy jeweler for years. I found TraxNYC through YouTube and I really liked the owner Max’s business philosophy. I decided to place an order online (made an offer) an to my surprise I heard from Amy one of their reps with a very fair counter offer. I immediately accepted and placed a second order as well. Amy was very communicative through the entire process and always a text message away to answer any of my questions. Dealing with Amy was great felt like family was helping me. My items all arrived fast shipped overnight and received next day. Took about 2 weeks during Christmas season. One item, no fault at all to them was not what I wanted I contacted Amy, she responded immediately and sent me a return shipping label immediately and my product was exchanged with no fuss and no headaches. My other pieces were al so beautiful. I will never shop elsewhere. Looking forward to my next purchase. Thank you Amy. You really proved TraxNYC is the best. My family and I are customers for life.
Burnell Burrell rated Traxnyc 5 stars
a month ago
Was introduced to TraxNYC via TikTok. While in NYC I had to stop in. Very friendly staff Jose helped me with my new ring and while I waited for my ring to be sized, I relaxed in their lounge and enjoyed some water and food from the deli. Their online staff is just as amazing. After my store purchase, the following day I started browsing their online store and found a bracelet (Cuban Link) I wanted to purchase. After a couple of messages, I called and spoke to Amy and she helped me with my online bracelet purchase. Very fast FedEx insured, signature required delivery. I am impressed and will be a return customer in the near future! Great business in store or online!
Zyron rated Traxnyc 5 stars
a month ago
This ring is absolutely gorgeous. Once again Melisa came through with amazing deals and even help me sort out a few things before purchasing to ensure I was getting the perfect piece, it came like 2-3 days after I bought which was pretty fast considering they had to resize it before they sent it out but all in all amazing piece thank you. TraxNYC, and thank you MelisaTrax for excellent service

Frequently Asked Questions About Traxnyc

Can I negotiate the price of jewelry with TraxNYC?

Yes, TraxNYC offers the flexibility to negotiate prices. Many customers have reported successful negotiations that resulted in fair pricing for their jewelry purchases.

Does TraxNYC offer international shipping for their products?

TraxNYC does provide international shipping options with secure, insured, and signature-required delivery, although customers should be advised that international orders may sometimes involve complex logistical procedures.

What if I am not satisfied with my purchase from TraxNYC?

TraxNYC appears to be responsive to customer concerns and amenable to product exchanges when necessary. Customers should contact TraxNYC’s customer service promptly to resolve any issues with their purchases.

About Traxnyc

Jewellers

Gold chains, watches & custom pendants feature at this retailer of jewelry & watches.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.