Read TravelUp 9385 Reviews Summary 2025

Muhammad rated TravelUp 1 stars

2 months ago

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I booked a return flight to Karachi via Turkey from London with this travel agency. However, due to the conflict and war-like situation between India and Pakistan, the airline cancelled the ticket. Upon contacting the airline, they confirmed that the tickets are fully refundable or changeable without any fare difference, but need to contact the agency as only the agency can process it from their end. I tried to speak to an agent and, after waiting 30–40 minutes on three separate occasions, I was finally connected—only to be told each time that they needed to pass the case to a colleague, then left on hold indefinitely. I waited an additional 40 minutes each time before eventually hanging up. In total, I have spent over 4 hours on calls, and still, nothing has been resolved. I have emailed their admin team and a manager named Martin Vincent. It has now been three days that I’ve been stranded at Istanbul Airport, and they still haven’t had the decency to resolve the issue. I have followed up again via email and will now be seeking legal assistance. Avoid this company at all costs! This has been the worst experience—one that has left me emotionally and physically drained, and has put immense pressure on my mental health.

Arslan Mirza rated TravelUp 5 stars

a week ago

I recently booked a flight through TravelUp and had the pleasure of being assisted by Kyle Roberts. From start to finish, Kyle was incredibly helpful, professional, and efficient. He made the whole booking process smooth and stress-free, patiently answering all my questions and ensuring I got the best possible deal for my travel dates. What really stood out was his clear communication and willingness to go the extra mile to make sure everything was in order. It’s rare to come across such dedicated and customer-focused service these days, and I truly appreciated his support. Thank you, Kyle, for making the experience so seamless—I’ll definitely be recommending TravelUp to others based on this great service!

Hamad Ul hassan rated TravelUp 1 stars

a week ago

🚨 WARNING: Potential Scam – Avoid Travel Up! 🚨 I booked a return flight for my mother from Manchester to Lahore through Travel Up, and everything seemed fine until her return flight. When she arrived at the airport in Lahore, she was told there was no booking under her name. We were shocked and tried to urgently contact Travel Up — no one responded, no formal reply, no emergency helpline support, nothing. In the end, I had to purchase an emergency flight for her just to get her back safely. Later, when I looked deeper into the company, I discovered that Travel Up doesn’t even have a proper physical office — they operate only online, which makes it extremely hard to reach anyone for real support. It honestly feels like they’re running a scam operation, dodging responsibility and taking advantage of customers. I contacted them again after the incident and explained everything. Their response? They said the flight from Lahore “did operate” — which is completely irrelevant. Yes, the plane flew, but my mother’s ticket wasn’t on the system, so she couldn’t board. She was left stranded, and nothing has been resolved since then. I strongly advise anyone considering Travel Up to stay away. It’s just not worth the stress, the risk, or the money. There are far more reliable and accountable travel agencies out there.