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TravelJunction Reviews

Rated 4.2 based on 2861 Reviews

Travel Agencies in Hounslow

Vista Centre, B6:02C, Salisbury Rd, Hounslow TW4 6JQ

Published on
August 3, 2025
Last updated
August 3, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of TravelJunction's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About TravelJunction?

very helpful and responded to my emails

trust worthy site

price is competitive and as advertised

helpful. Thank you

immediate confirmation and clear details

Everything went smoothly

really nice and helpful

amazingly helpful

Trustguide extracts key phrases from reviews about TravelJunction and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 03, 2025, 2861 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of TravelJunction's publicly available reviews View source

Michael Michel rated TravelJunction 1 stars
a month ago
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Stay away — this agency is a scam! I’m writing this based on my own terrible experience. This agency does not have the tickets they advertise on their website. After you pay, they call you to say your ticket is “not available” and try to sell you a more expensive one instead. If you refuse, they tell you that you can’t cancel and you will lose the money you paid — they hide behind their “policy” even though they never actually had the ticket in the first place. The so-called good reviews are fake — don’t trust them. Look at how they answer complaints on Google Reviews: it’s always the same copy-paste reply, but in reality they do nothing to help you. When you call, it’s always the same rude person on the phone, making excuses or pressuring you to pay more. They have zero respect for customers. In my case, I ended up paying four times more than I planned, all because of their lies and horrible service. This is a scam, fraud, fake — do not book with them. Save yourself time, money, and stress: book directly with an airline or a reputable agency.
Jordan Appleson rated TravelJunction 4 stars
a month ago
Actually booking with TravelJunction was pretty good. Kevin called me to confirm some details, and sort out some return travel which was very helpful, and the confirmations after payment came through very swiftly. He was genuinely very helpful and responded to my emails really quickly after payment was made. For this experience I'm pretty pleased. Thanks.
Pâmela Feldes Jager rated TravelJunction 1 stars
a month ago
Terrible experience — avoid this agency! I booked a round-trip ticket through this travel agency, choosing specific flights for both departure and return. They called me to confirm the outbound flight but told me they couldn’t secure my original return flight unless I paid more for a different one. I insisted on the flight I booked, and they claimed I would be on a waiting list but needed to accept the more expensive return option for now and “ask the airline to change it later” — which was completely misleading. They never contacted me again to clarify that I didn’t actually have a valid return ticket. My reservation code changed twice between different airlines, which caused a lot of confusion. A day before my return, I discovered that my ticket only covered the outbound flight — the return flight simply didn’t exist. When I called the agency in a panic, they offered me a new ticket for four days later at an even higher price. In the end, I had to buy a last-minute ticket directly from the airline for $860 just to get home, which ruined my budget. Their website advertises tickets that do not exist and they make up for it by offering other flights with extended layovers or higher prices. Their communication and customer support are terrible — they never called or emailed me to inform me properly about my missing ticket. I thought I would save money but ended up paying four times more. I do not recommend this agency to anyone — book directly with the airline instead and spare yourself the stress and extra cost.

Reviews Summary

The overall sentiment towards Travel Junction as a travel agency is mixed, based on the latest customer reviews. Several reviewers report significant issues such as non-existent advertised tickets, being pressured to pay higher prices after booking, and difficulties obtaining refunds or adequate support during disruptions. However, other customers specifically name helpful staff like Kevin, Jason Smith, and Vance Viktor, commending their efficiency and professionalism. Issues with communication and customer care are frequent criticisms, particularly when bookings do not go as planned.

Frequently highlighted positive themes include helpful and responsive customer service representatives and a straightforward online booking process. Repeat bookings are mentioned, and some users praise price competitiveness, clear instructions, and prompt confirmation. In contrast, persistent negative patterns involve unfulfilled bookings, opaque refund processes, and stressful last-minute changes, especially regarding flight cancellations or schedule problems for international travel (notably including London and San Francisco).

Overall, Travel Junction receives a polarized reputation in the travel agency sector. While some customers value efficient staff assistance and user-friendly booking, others express distrust due to severe booking discrepancies and refund challenges. This split in feedback is especially notable for travelers booking from or to London or international destinations, highlighting the importance of verifying ticket validity before confirming any purchase.
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Frequently Asked Questions About TravelJunction

Will I receive immediate confirmation for my booking with Travel Junction?

Several reviewers state that booking confirmations are sent out immediately after payment, including clear trip details. However, it is advisable to verify the ticket’s validity directly with the airline before traveling.

How does Travel Junction handle refunds for cancelled or changed bookings?

Multiple reviews mention challenges with receiving refunds, particularly in cases of cancelled or changed bookings. Some customers report delays or disputes about refunds, so be prepared to follow up and document all interactions.

Is there support available if my payment is declined or I need help during booking?

Yes, staff offer assistance through online chat and phone support. Reviewers mention named representatives helping with payment issues and clarifying steps in English. Support can include guidance over extended calls in case of complications.

About TravelJunction

Travel Agencies
Travel Junction operates as an online travel agency, offering flight booking services to customers through its website platform. The company facilitates travel arrangements for both domestic and international destinations, allowing users to search, select, and purchase flight tickets primarily via their digital interface.

Operations at Travel Junction involve a combination of automated online booking and direct customer support, such as phone or online chat. Staff members assist with booking confirmations, troubleshooting issues, and clarifying travel details. The process includes real-time confirmations and follow-up communication for payment, booking changes, or additional support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.