The reviews provide a comprehensive perspective on Trailfinders Glasgow's customer experiences. The company appears to maintain high standards in customer service, as evidenced by the frequent praise of the staff's professionalism, knowledge, and helpfulness. Advisors such as Felicity, Joanna, Alex, and Jason Paul are mentioned repeatedly for their exceptional service, suggesting a strong team delivering tailored experiences for trips such as honeymoons, anniversaries, and customized holidays. Clients value the personalized advice and the ability to handle complex travel arrangements involving multiple flights and car hires. However, some operational issues arise, most notably the lack of assistance when problems occur post-booking, such as lost luggage situations, and inefficiencies in service leading to long waiting times. These negative experiences raise concerns about post-sale support and office resource management, which impact the overall customer experience and could affect the company's reputation if not addressed effectively.
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