The customer reviews for Trailfinders Edinburgh reveal a positive overall company reputation with particular commendation for excellent service and proactive assistance during travel disruptions. Clients appreciate the attentiveness and professionalism exhibited by staff when dealing with in-person engagements, even for walk-in customers and those accompanied by pets. Despite the high praises for individual encounters with agents and their ability to alleviate travel-planning apprehensions, a notable point of contention lies within the accessibility of support via phone and perceived pressure in the sales of additional services.
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