Tilia Homes Reviews

Overall sentiment towards Tilia (formerly Kier Living) and its related services in construction and property development is highly negative, with reviewers consistently reporting unaddressed issues, poor workmanship, and serious difficulties reaching customer support. The majority of feedback mentions dissatisfaction related to unfinished work, lack of response, and persistent maintenance problems, significantly affecting the company’s reputation. While one reviewer did mention a polite and helpful staff member at reception, this is outweighed by ongoing complaints about customer service, quality, and accountability.

Common themes throughout the reviews focus on unresolved repairs, such as leaks and blocked plumbing, with some customers waiting years for assistance. Other recurring concerns include substandard finishing, excessive snags, disappointing estate management practices, and poor communication from both the sales team and head office. These problems appear to be consistent across various developments, notably mentioning locations such as Birmingham and the Urban Quarters development.

Tilia is perceived by customers as lacking reliability and effective aftercare, reflecting a reputation for problematic homes and slow or absent support across the UK. Customers repeatedly warn potential buyers to exercise caution, as the company is often described as not meeting expectations for quality or service in the home building sector. Overall, trust and satisfaction are notably low based on current reviewer accounts.

Tilia, previously known as Kier Living, operates in the construction and property development industry. The company builds residential properties, including homes and housing developments, primarily serving homebuyers seeking new-build properties. Services are delivered through in-person interactions at development sites and sales offices, supporting property viewings, purchases, and initial aftercare.

The company manages multiple operational processes, including the construction of houses, on-site finishing, and post-sale customer support for repairs and maintenance. Interactions are facilitated via direct communication channels, such as telephone and email, and through staffed sales and reception areas at property developments. Tilia’s operational structure involves site-based teams, central office administration, and collaboration with external management companies.