The Travel Company Edinburgh Reviews
Rated 4.5 based on 13 Reviews
Travel Agencies in Edinburgh
Murrayburgh House, 17 Corstorphine Rd, Edinburgh EH12 6DD
Published on
March 1, 2024
Last updated
July 10, 2025
The Travel Company Edinburgh (TCE) appears to garner a mixed reputation from its customers, reflected in diverse experiences ranging from highly positive feedback to serious grievances. The company is praised for its customer-oriented service, with mentions of a friendly and accessible staff team providing support whenever necessary. Customers often find the pricing competitive, with TCE offering cheaper travel options compared to other companies. Notwithstanding, there is a troubling account that suggests issues around payment methods and professionalism. Particularly, an instance of inadequate crisis management and misconduct by the managing director stands out, contrasting sharply with otherwise commendable staff interactions. The variance in feedback suggests that while TCE can deliver excellent service, there are significant concerns about reliability, which may impact the overall trust in the company.
Based on customer reviews, The Travel Company Edinburgh's attentive and accessible staff are often commended for their professional and helpful customer service. Customers appreciate the ease of resolving issues and the personalized support provided.
Many customers report that TCE offers travel options that are more affordable than their competitors and even better than what can be found on the Internet, suggesting that the company can be a cost-effective choice for travel booking.
While positive aspects are noted, some customers have reported serious concerns regarding payment methods and professionalism, particularly involving the managing director. It is advisable to weigh such feedback and possibly seek confirmation on payment procedures before booking.
