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The Travel Company Edinburgh
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The Travel Company Edinburgh Reviews

Rated 4.5 based on 13 Reviews

Murrayburgh House, 17 Corstorphine Rd, Edinburgh EH12 6DD

Travel Agencies | Edinburgh

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Published on
March 1, 2024
Last updated
March 13, 2024
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Reviews Summary

The Travel Company Edinburgh (TCE) appears to garner a mixed reputation from its customers, reflected in diverse experiences ranging from highly positive feedback to serious grievances. The company is praised for its customer-oriented service, with mentions of a friendly and accessible staff team providing support whenever necessary. Customers often find the pricing competitive, with TCE offering cheaper travel options compared to other companies. Notwithstanding, there is a troubling account that suggests issues around payment methods and professionalism. Particularly, an instance of inadequate crisis management and misconduct by the managing director stands out, contrasting sharply with otherwise commendable staff interactions. The variance in feedback suggests that while TCE can deliver excellent service, there are significant concerns about reliability, which may impact the overall trust in the company.

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What Customers Are Saying About The Travel Company Edinburgh?

Trustguide uses AI to extract key phrases from reviews about The Travel Company Edinburgh and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Travel Company Edinburgh's customers had a positive experience.

Positive
Neutral
Negative

The Travel Company Edinburgh Ratings

5

As of Based on 13 revies as of Mar 01, 2024

The Travel Company Edinburgh Score

As of Based on 13 revies as of Mar 01, 2024

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Customer Reviews

As of Mar 13, 2024, 13 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Travel Company Edinburgh's publicly available reviews View source

Chris Martin rated The Travel Company Edinburgh 5 stars
8 years ago
I was very impressed with the service I received from the Travel Company Edinburgh. I now book all my business and leisure travel through these guys as they are often much cheaper than their competitors. The service I received was second to none: a small, friendly staff team who are customer focussed and at the end of a phone whenever you need them. Would recommend!
Najem Al Hasan rated The Travel Company Edinburgh 5 stars
5 years ago
Less than 24hrs before I was due to travel on an important business trip, TCE decides they could not take any form of payment from me other than Cash - less than ten minutes before closing time. MD is simply a jerk who doesn't care. Shame, because his staff are ultra helpful., pleasant and professional Should have stuck with trailfinders in the first place who were able to jump in and rescue the situation - and gave me a cheaper price too! Gave completely inaccurate information and was branded a liar by United as well as Menzies Aviation (handling agent for United at Edinburgh Airport.) Take my advice - use a reputable, established firm and don't part with your hard earned cash to this incompetent, unprofessional, rude, arrogant imbecile.
David Wood rated The Travel Company Edinburgh 5 stars
5 years ago
Very professional staff, easy to talk to, no problem to fix any issues you may have and quality locations and pricing.

Frequently Asked Questions About The Travel Company Edinburgh

What makes The Travel Company Edinburgh’s customer service stand out?

Based on customer reviews, The Travel Company Edinburgh's attentive and accessible staff are often commended for their professional and helpful customer service. Customers appreciate the ease of resolving issues and the personalized support provided.

Can I trust the prices offered by TCE to be competitive?

Many customers report that TCE offers travel options that are more affordable than their competitors and even better than what can be found on the Internet, suggesting that the company can be a cost-effective choice for travel booking.

Are there any concerns I should be aware of before booking with The Travel Company Edinburgh?

While positive aspects are noted, some customers have reported serious concerns regarding payment methods and professionalism, particularly involving the managing director. It is advisable to weigh such feedback and possibly seek confirmation on payment procedures before booking.

About The Travel Company Edinburgh

Travel Agencies
Murrayburgh House, 17 Corstorphine Rd, Edinburgh EH12 6DD
Visit website
441314677000
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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