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The Money Platform Reviews

Rated 3.7 based on 13 Reviews

Financial Services in London

33 Queen St Pl, London EC4R 1AP

Published on
August 14, 2025
Last updated
August 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of The Money Platform's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Money Platform?

Payout was very quick

Very easy to deal with

customer service was fantastic

Amazing fast service

fantastic in general would recommend

Exciting fintech company

A fantastic experience all round

Great returns on an easy to use system

Trustguide extracts key phrases from reviews about The Money Platform and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 14, 2025, 13 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of The Money Platform's publicly available reviews View source

Barrie Hunt rated The Money Platform 4 stars
a month ago
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simple to use. Payout was very quick and never take more than the agreed amount. Ideal for a short term loan.
Manic Sloth rated The Money Platform 1 stars
2 months ago
Will not stop harassing me to sell a loan I don't want. Absolute scum. Do not give them your information ever, not GDPR compliant and harassing.
Kay Hewitt rated The Money Platform 1 stars
2 months ago
Customer for a while,went fir new loan .I was talk excepted. But my new card can't work on their site.i know it works I have been using it.

Reviews Summary

Overall, the sentiment around this fintech loan provider is mixed, with customers highlighting both strengths and notable criticisms. Reviewers consistently note the platform’s ease of use, fast payouts, and efficient customer service, but several express frustration with payment processing, customer support availability, and unwanted communications. Common feedback includes both recommendations for the service’s speed and reliability, as well as strong negative remarks about user experience and perceived harassment.

Frequent themes among the reviews include the simplicity of obtaining short-term loans, quick turnaround on payouts, and a generally efficient digital platform. Several users specifically appreciate the responsive customer service, while others point out system or payment issues and dissatisfaction with the dispute resolution process. The fintech company's service is recognized by some as innovative, providing lending alternatives to those without mainstream credit access, and investors mention positive returns and ease of use.

In summary, this fintech company stands out for its straightforward lending platform and rapid service but faces ongoing concerns about communication practices, card acceptance, and complaint handling. Its reputation is polarized, reflecting strong satisfaction among some users, but significant disappointment among others, especially regarding disputes and persistent outreach. This results in a reputation that is functional and innovative but marked by pockets of customer dissatisfaction.
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Frequently Asked Questions About The Money Platform

How quickly are loan payouts processed?

Based on customer feedback, loan payouts are typically processed very quickly after approval. Many users have noted that they receive their funds promptly as agreed without unexpected delays.

What challenges might users face with payments or cards?

Some customers have reported issues with processing new payment cards on the platform or difficulty resolving disputes, particularly when trying to follow up on pending payments or offers.

How responsive is customer support?

Customer service responsiveness varies. Several reviews mention fast and efficient support, while others cite delays or unavailability, especially when contacting support for complaint resolution or payment queries.

About The Money Platform

Financial Services
This company operates in the fintech sector, providing a digital platform for users to access short-term loans and credit solutions. The platform also allows individual investors to finance loans for those who may not have access to traditional credit, positioning itself as a modern alternative to mainstream lending institutions.

The company manages its services online, offering quick payouts and an automated lending process. Its operations include a customer service team for support and issue resolution. Users interact primarily through the website, using features designed for efficient loan applications, fund management, and investor participation in the peer-to-peer lending model.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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How was your experience at The Money Platform?

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