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The Gym Group London Vauxhall Reviews

Rated 4.5 based on 761 Reviews

6A Wandsworth Rd, St George Wharf, London SW8 2LE

Gyms | London

Published on
January 7, 2024
Last updated
March 13, 2024

Reviews Summary

The Gym Group London Vauxhall has garnered mixed feedback from its patrons. Positive reviews frequently laud the cleanliness and organization of the facility, the wide array of equipment and amenities offered, as well as the friendly and knowledgeable staff. Specifically, fitness managers like Vaida and personal trainers such as Madleina Von Reding have been praised for their exceptional service and expertise. Customers appreciate the inclusive environment where the staff shows genuine interest in members' fitness journeys, regardless of their fitness levels. However, the gym also faces criticism, particularly since the new management took over in early 2023. Complaints include staff being inattentive, improper equipment maintenance, suboptimal layout, and safety issues originating from improperly stored equipment and questionable cleanliness standards. These recurring themes suggest a clear divide in the customer experience that hinges upon staff engagement and facility maintenance.

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What Customers Are Saying About The Gym Group London Vauxhall?

Trustguide uses AI to extract key phrases from reviews about The Gym Group London Vauxhall and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Gym Group London Vauxhall's customers had a positive experience.

Positive
Neutral
Negative

The Gym Group London Vauxhall Ratings

5

As of Based on 761 revies as of Jan 07, 2024

The Gym Group London Vauxhall Score

As of Based on 761 revies as of Jan 07, 2024

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Customer Reviews

As of Mar 13, 2024, 761 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Gym Group London Vauxhall's publicly available reviews View source

Kirsee Ali rated The Gym Group London Vauxhall 5 stars
3 months ago
Loved my experience here! It was my first time at the gym and all of the equipment was clean, fully functional and the fitness manager, Vaida was extremely helpful and kind. Would definitely return!
Irina Sîngeorzean rated The Gym Group London Vauxhall 5 stars
5 months ago
Absolutely amazing gym! VERY friendly team who make me actually want to go train. From management, to the trainers, by far the nicest and most knowledgeable staff in the business today. They’re all super nice and take an interest in you no matter what fitness level you’re at, they will go above and beyond to help you! On the top of it, the environment is very clean and well-maintained and the gym and has a wide variety of facilities and equipment. Would highly recommend!
Giuseppe Silvano rated The Gym Group London Vauxhall 5 stars
5 months ago
A great gym with great quality for the price. Big location with a lot of space, lots of machines, everything clean and in great condition! I started training here 6 months ago with my personal trainer Madleina Von Reding (Maddy) and I had incredible results! Highly recommended!

Frequently Asked Questions About The Gym Group London Vauxhall

What type of equipment is available at The Gym Group London Vauxhall?

The Gym Group London Vauxhall offers a wide range of equipment, including various machines for cardiovascular and strength training, free weights, and functional fitness gear. Patrons have access to a spacious environment to accommodate their workout regimes.

Is the staff at The Gym Group London Vauxhall helpful and knowledgeable?

Yes, many customers have reported positive interactions with the staff, stating that the team, including personal trainers and fitness managers, is very friendly, supportive, and shows a vested interest in their fitness levels and overall gym experience.

Are there any current concerns regarding facility maintenance and customer service?

Some customers have raised concerns about the gym's maintenance and customer service post management change earlier this year. These include incidents of equipment not being repaired in a timely manner, the gym's cleanliness standards not being met, and some staff members displaying unprofessional behavior or lack of responsiveness.

About The Gym Group London Vauxhall

Gyms

The Gym Group London Vauxhall is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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