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The Flights Guru Reviews

Rated 4.5 based on 1353 Reviews

Travel Agencies in London

5, Bickels Yard, 151-153 Bermondsey St, London SE1 3HA

Published on
August 7, 2025
Last updated
August 7, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of The Flights Guru's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Flights Guru?

exceptional service provided by Nick

everything was arranged with precision

absolutely outstanding and incredibly helpful

very professional, helpful and patient

helped me find a top-class deal

the entire process has been smooth

professional polite courteous

booking my annual lads holiday has been brilliant

easy and less stressful

commitment and support over the years

Trustguide extracts key phrases from reviews about The Flights Guru and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 07, 2025, 1353 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Flights Guru's publicly available reviews View source

naseema siddiqi rated The Flights Guru 4 stars
3 weeks ago
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I had a great experience with Flight Guru, thanks to the exceptional service provided by Nick. He was absolutely helpful and cooperative throughout the entire process. I initially booked two tickets, but later needed to cancel one. Nick guided me through the cancellation process and kept me updated on the ticket status and refund every step of the way. He was patient, informative, and made sure I understood all the options available. On top of that, he even sent me my boarding pass, which made the whole experience smoother and stress-free. Nick truly went above and beyond, and I really appreciate his professionalism and dedication. Excellent service!
Baljeet Suri rated The Flights Guru 1 stars
5 months ago
Aggressive awful; sold me a trip with hotels near airports, ( in Thailand, Cambodia and Vietnam) hence paying for long taxi rides to the city centre. Airport pick ups to local destinations fixed at 4 hrs prior- said it was that country’s policy which was absolute nonsense. I sat at the local airport for 3 hrs before check in opened. Endured 3 weeks of harassed communications with belligerent sanctimonious responses that I had agreed to the travel plan and hotels . Wrote to the owner, CEO , MD, Customer care, with concerns the moment I was at my first destination on day one. 23 days later into my trip, still the same response, Worst of all , my special 70th Birthday, the whole reason for the trip was ruined by putting me in a Phuket resort - was like a council estate in the UK, half a a mile to a public beach in 33C. My email prior to leaving UK about the resort’s location was ignored and Edward (senior advisor) assured me the beach was 5 mins across the road . Well, Club med is stretched a mile across and only way to get to the beach was take a shuttle to the public beach Sent Flights Guru photo evidence and emailed complaints but to no avail. Pics show the hotel rooms and walk to the main road . The wall is the boundary of Club Med and the access to the beach is approximately half mile either way
barry luff rated The Flights Guru 5 stars
5 months ago
What a great holiday to Sri Lankaand the Maldives all arranged perfectly by Guru. Infact everything was arranged with precision by Sean one of their travel experts Sean to time to understand our needs and requirements for a holiday of a lifetime. 10/10 as the guide we had and the trips arranged were excellent Thoroughly recommend and will definately book with Guru for our next trip.

Reviews Summary

Overall, the sentiment toward Flights Guru's travel agency services is strongly positive, with reviewers consistently praising helpful, responsive staff and stress-free processes. Names like Nick, Kevin Smith, Stanley, Jordan, Ajith, Jason, and Sean are mentioned for delivering attentive, patient, and knowledgeable support, guiding customers through bookings, cancellations, and even complex trip arrangements. One negative review stands out, detailing dissatisfaction with hotel selections and communication; however, the majority endorse the service's professionalism and reliability.

Frequent themes include personal attention to detail, flexibility in accommodating client changes, and proactive assistance at various stages—whether securing the best fares, managing itinerary adjustments, or following up on cancellations and refunds. Several reviews highlight smooth trip execution across destinations such as Sri Lanka, the Maldives, Thailand, Cambodia, and Vietnam, with customers noting well-managed logistics and knowledgeable travel consultants.

Based on reviewer feedback, Flights Guru has established a strong reputation as a reliable travel agency, particularly for UK-based clients seeking tailored holidays and attentive service. Repeat business and recommendations are common, with many emphasizing the ease, efficiency, and personal touch provided by Flights Guru specialists across varied international itineraries.
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Frequently Asked Questions About The Flights Guru

Can I change or cancel my travel booking through Flights Guru?

Yes, Flights Guru assists customers with changes or cancellations. Reviewers report patient guidance through cancellation processes, including updates on refund status and available options, making adjustments manageable and transparent.

How responsive and helpful are the staff members?

Staff members at Flights Guru, such as Nick, Kevin Smith, Stanley, and Jason, are frequently commended for their prompt replies, patience, attention to detail, and willingness to assist throughout the booking and travel process.

Does Flights Guru handle complex itineraries and special requests?

Flights Guru consultants regularly manage multi-destination trips, last-minute changes, and special requirements. They provide tailored solutions, including adjusting schedules and organizing custom tours based on individual preferences.

About The Flights Guru

Travel Agencies
Flights Guru is a travel agency specializing in booking flights, complete holiday packages, and organizing international travel arrangements for individuals and groups. The company operates by providing tailored travel advice and support, helping customers book flights, hotels, and tours for global destinations, primarily via personalized customer interactions.

Operations involve direct, one-on-one assistance from travel consultants who handle inquiries, reservations, cancellations, and changes throughout the booking process. Communication is maintained through phone and email, with travel experts managing logistics, fare searches, itinerary adjustments, and support before and during trips to ensure each customer’s requirements are met.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.