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Swerve Salon & Spa Reviews

Rated 4.9 based on 516 Reviews

1350 N Wells St, Chicago, IL 60610, United States

Hairdressers

Published on
April 30, 2024
Last updated
April 30, 2024

Reviews Summary

Swerve Salon & Spa garners a predominantly positive reputation from online customer reviews, with many patrons expressing satisfaction with their services. Customers praise various stylists by name, suggesting a personal and skillful approach to hair care. Positive mentions frequently highlight stylists' abilities to understand and work with specific hair types, particularly curly hair, and to execute desired haircuts and colors effectively. The salon's ambiance is frequently described as welcoming and energetic, with commendations for the personalized attention provided by staff. However, there is an instance of frustration over an administrative mishap involving an appointment scheduling error, which was compounded by perceived lack of adequate resolution and customer service at the time of the incident.
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What Customers Are Saying About Swerve Salon & Spa?

warmly welcomed by all the staff

really understands how to cut curly hair

super cool and talented

she really listened to what I wanted

very attentive and always gives me exactly what I ask for

the most attentive and friendly hair stylist

exceptional job

knows exactly how to work with it

didn’t criticize my hair

Mikey did an incredible job

Absolutely horrible experience

Trustguide extracts key phrases from reviews about Swerve Salon & Spa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Swerve Salon & Spa's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Swerve Salon & Spa Ratings

5

As of Based on 516 revies as of Apr 30, 2024

Swerve Salon & Spa Score

90%

As of Based on 516 revies as of Apr 30, 2024

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Customer Reviews

As of Apr 30, 2024, 516 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Swerve Salon & Spa's publicly available reviews View source

Kathy Quatrochi rated Swerve Salon & Spa 5 stars
a week ago
This was my first time at Swerve and was warmly welcomed by all the staff. My stylist, Grace, really understands how to cut curly hair, the fragility of it (especially when going blonde), and most importantly, how to style it! I cannot tell you how often I've left a salon only to go straight home and style my own hair (ughh...so frustrating). An added bonus with Grace, she explains what she is doing when blow drying and styling so you can make the best attempt to re-create the look at home. She is super sweet, quite funny and you can tell she really enjoys what she does. After 52 years, I'm glad I finally found someone who "gets" my hair! Thanks to Grace and Swerve!

Frequently Asked Questions About Swerve Salon & Spa

What types of hair are the stylists at Swerve Salon & Spa particularly skilled in handling?

The stylists at Swerve Salon & Spa have received considerable praise for their expertise in handling various hair types, with several reviews specifically mentioning their skill with curly hair.

Does Swerve Salon & Spa provide guidance on how to maintain hairstyles at home?

According to reviews, some stylists at Swerve Salon & Spa offer valuable advice and instructions on how to recreate salon-style hair at home, emphasizing customer education as part of their service.

How does Swerve Salon & Spa handle appointment scheduling issues?

While many customers report no issues with scheduling, there are instances where appointment mishaps have occurred. In such situations, the salon's staff may need to improve communication and offer solutions to ensure customer satisfaction.

About Swerve Salon & Spa

Hairdressers
We were voted “Best Hair Salon” by Chicago Reader. We invite you to come see why! Swerve Salon & Spa is Chicago’s Redken Elite hair salon. We are a progressive urban salon located in the heart of Old Town and local to many neighborhoods to include Gold Coast, River North, Lincoln Park and many others. We excel in delivering the best custom colors, haircuts and skin treatments, while treating our guests with respect and adoration they deserve. We dedicate ourselves to staying on top of our industry, with extensive education and an in-salon training program. We also take a serious approach to skin care offering a wide array of treatments including, custom waxing, anti-aging facials and chemical peels.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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