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Sushisamba Reviews

Rated 4.4 based on 8723 Reviews

Heron Tower, Bishopsgate, London EC2N 4AY

Sushi Restaurants | London

Published on
January 8, 2024
Last updated
March 13, 2024

Reviews Summary

SUSHISAMBA London presents a mixed but generally positive company reputation, underscored by its ambiance, quality of food, and exceptional service. While the overall customer experience seems satisfactory for most, there are several areas where expectations are not consistently met. Positive mentions often highlight the ambiance, attentive service, the quality and presentation of dishes, as well as the remarkable views from the venue. However, recurring themes in negative feedback touch upon service-related issues such as a strict dining time limit, rushed service, and an unaccommodating reservation system. There are also remarks on the excessive noise level and occasional inadequate table settings that do not provide the anticipated scenic views. Another aspect mentioned is the disparity between the price and certain elements of the dining experience, such as the use of disposable chopsticks and experiences with untidy cleaning practices.

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What Customers Are Saying About Sushisamba?

Trustguide uses AI to extract key phrases from reviews about Sushisamba and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Sushisamba's customers had a positive experience.

Positive
Neutral
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Sushisamba Ratings

5

As of Based on 8723 revies as of Jan 08, 2024

Sushisamba Score

As of Based on 8723 revies as of Jan 08, 2024

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Customer Reviews

As of Mar 13, 2024, 8723 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Sushisamba's publicly available reviews View source

Pat H rated Sushisamba 5 stars
2 days ago
Great ambiance, attentive service, and high-quality dishes. They extended the 2-hour window because there was a delay with one of the dishes we ordered. Overall, it was a wonderful experience dining at this location.
Reizl rated Sushisamba 5 stars
2 months ago
My friend and I went to Sushisamba in the past months and I would like to share my brief comments about the dine in experience. • They restrict us 120 minutes dining time (when they served slowly on certain dishes, you would need to rushing quickly to finish it before they could serve you on other dishes). Waiter kept checking on us and asked us to finish the last piece of plate so that he could clear it ! • Music is too loud, therefore people are talking loud too. Really noisy! • Some of the table can't enjoy any view, probably facing entrance or kitchen. If you need to good view, please be more specific to request it. However even we have requested a good view, but they still unable to promise it. • We booked taste of Sumba £100 each person comes with 3 courses. The staff will be delivered all starter come in one go when your table is too small to place all the foods, and you might worry the place will falls onto floor and dine very carefully ! •Can't believe that you paid about £100 per person but you will use disposal chopsticks ! • When the staff clear up the plate, he used a dirty and smelly cloth to clean the table, and you would felt disgusting smell stay on the table and made us felt really unpleasant to stay longer to sit there! We should have asked him to clean it again but he looks not friendly to us. • There are some outdoor table and you may take some photos of London • Average foods and drinks Foods but Green bean tempura, shrimps tempura and black cod taste was good. Overall we had not a great dining experience for the price and service we paid, we had been forced to eat faster !! They are many awesome restaurants with good foods as well as fantastic service plus fantastic view, Honestly I would not recommend any of friends to go Sushisamba, sorry ! !
Jillian Ellis rated Sushisamba 5 stars
2 months ago
Wonderful restaurant! The service is exceptional- please give Paola, Carlos and Tony raises! The restaurant is beautiful, the food was delicious, the drinks are well made and the vibe is perfect. I loved every second of this dining experience. Expensive, but worth it. Food/drink highlights - the cod skewers were amazing and so flavorful! If you like whiskey on the rocks, the Kobe whiskey drink is exceptional! So smooth and delicious!

Frequently Asked Questions About Sushisamba

How should I request a table with a good view at SUSHISAMBA London?

To increase the chances of getting a table with a good view, make sure to specify your preference when making a reservation. However, note that requests are not guaranteed and might be subject to availability and restaurant occupancy.

Is there a time limit for dining at SUSHISAMBA London?

Yes, there is a 120-minute dining time limit for guests. It's advisable to discuss any concerns about service pace with your server upon arrival to ensure a comfortable dining experience within this time frame.

What pricing can I expect at SUSHISAMBA London?

Prices at SUSHISAMBA London are on the higher end, reflecting the premium dining experience. Expect to pay around £100 per person for a multi-course meal, excluding drinks. The restaurant offers a range of menus to cater to different budgets and preferences.

About Sushisamba

Sushi Restaurants

Creative Japanese & Latin American sushi in contemporary surroundings, plus cocktails.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.