Out of the gate, they were great. They gave us a reasonable estimate compared to others. They had fantastic reviews. We submitted the plans to them, so they just needed to execute them.
We waited a year. At that point, we had reduced the scope of the project and so they gave us a new estimate that nearly doubled the price. They told us it was because of price increases over the year. But the reality, as we found out, is that they didn't estimate the price well. That was a red flag, but we were excited about the yard, and we knew the other estimates, so we went with it.
The process of getting the work done was mostly great. They were done sooner than expected. There were still a few issues. They were planting one lime and two oranges, even though we asked for a lime, an orange and a lemon. Elvia tried to convince us that lime and lemon were the same, so we didn't need a lemon; we should just stick with two oranges. We had to insist because, obviously, they aren't the same.
The other issue was with the turf. We wanted pet-friendly turf. Elvia told us she would show us some samples before they installed it. She didn’t. The roll they had seemed leftover from another job. We let it go because it was nice. During the walk-through, the installation didn't look great, but we were told that it would be fixed by the end of the day. It wasn't. Jagged seams. Coming up in parts, and they were light on the infill, so all the blades were lying down.
We had asked for stabilized DG. In the back, after it dried out, it was clear that it wasn't installed well. There were patches that were just dirt. To their credit, they came and rectified it. However, the turf is still subpar. I wouldn't recommend them for turf at all. And the DG is not stabilized. It is poorly graded, and water pools around our garage. When we brought that up, Elvia suggested that they put in a French drain. Which, of course, would be an uncharge. Keep in mind that stabilized DG is almost as solid as concrete, and if graded right, water will flow away from structures, which should be the case with all grading. So they wouldn't fix that. During the first rains, a lot of DG washed away, which is always an issue with DG. But this was way more than I'd expect with stabilized DG.
The biggest issue we've had since is with the drip irrigation. We did drought-tolerant plants. When they left, Elvia told us to water for 5 minutes per day. This surprised us. We believed that new plants needed more water in the beginning. But we listened. We have a water monitoring system, and for the first few weeks, that 5 minutes was 9 gallons of water. Then, suddenly, after two weeks, it jumped up to 25 gallons. That’s a lot for 5 minutes. They disagreed and said there was no issue. When I asked how many emitters they had and the flow rate so I could calculate how much water we should expect, the installer had no idea. He said he just installs it. Then, a fungus started growing in areas of the mulch where clearly a lot of water had been pouring out. Yet, they insisted it was no issue.
Elvia said to wait one week, no watering, and they would come back. It rained early in the week. But now it’s been two weeks, and I've heard nothing from them. My plants need water. Five of them are already dead. I've had to go through the system myself to figure out the issue. That's when I found that they didn't even use emitters. They use tubing with the emitters built in. Which in and of itself is not an issue if you space the plants out well enough. The issue is that there is so much tubing and so few plants that large swaths of my yard, where there are no plants, are being watered. It should have had emitters directed at the plants. But they weren’t.
Now I have to call someone else in to make this drip irrigation truly water-efficient because Supergreen has ghosted me. Raul, the owner, will never respond. I believe that is mentioned in other comments. My recommendation is to find another company. We wasted $20,000.
