The overall sentiment for Super Escapes, a travel agency, is mixed based on recent customer reviews. While several reviewers highlight helpful and professional staff such as Milo, Charlie, Teddy, and Dania, a significant portion report issues including misrepresented hotel ratings, hidden charges, booking mistakes, and unresolved refunds. This split reflects an organization with varying levels of service quality.

Common feedback includes praise for knowledgeable staff, smooth booking processes, and successful holiday packages with strong support throughout the booking and travel stages. Customers specifically mention effective communication, timely provision of travel documents, and assistance with itinerary planning as positive factors. Conversely, repeated concerns are noted regarding poor hotel quality, misleading information about inclusions, and inadequate handling of complaints or refunds.

Overall, Super Escapes is regarded as a travel agency that delivers capable service for many travelers but has consistency issues in customer care and operational transparency. The agency’s reputation is shaped by both highly satisfied repeat customers and others who cite negative experiences and unmet expectations.

Super Escapes is a travel agency specializing in holiday package bookings, including flights, accommodations, and transfers for various destinations. It operates as an intermediary between clients and travel providers, offering package holidays organized in-person or digitally via consultation with travel agents.

Booking with Super Escapes typically involves consultation with an agent who assists with itinerary planning, destination selection, and reservation of travel components. Their operational structure relies on personalized support, clear communication regarding travel details, and coordination of additional services such as transfers and travel documentation.