Sunlighten Saunas Reviews

I just wanna say that I’ve had my Mpulse believe sauna now for a little over a month. I use it approximately 4 to 5 times a week and it has definitely been a game changer. I feel healthier, more relaxed, significant less sinus and nasal congestion. My skin seems to be better. I seem to recover quicker after my workouts and overall just feel significantly better. I want to say that the packaging and delivery service was amazing. I think the written directions were great but would highly recommend you access some YouTube videos that customers put out there that cover in more detail and easier to follow than the written directions. I definitely think it will save you time and has some important key points that are not covered in the directions. I also want to give a shout out to Larissa who was the sales person an agent I worked with she was very knowledgeable incredibly patient. I had just some minor issues with the internal fan and an error message but technical assistance was incredibly responsive again very patient very thorough. They have stood by their product and so far I am 100% satisfied with this purchase. I know there’s lots of where can be some negative comments out there. I did not experience any of the negative comments that are noted. Keep up the great work sunlighting. I look forward to using your product for many years to come and feeling healthier and better than ever before.

As a commercial gym that has been in business for 18+ years, we invested $12K+ in a Sunlighten 4 person mPulse Infrared Sauna, expecting a premium product. Instead, we’ve faced multiple serious quality issues that should have never happened. Major Issues We Experienced: 1. Red Light Panel Failures – Within just over a month, our red light panels began flickering, and we discovered that every single red light bulb had burned out. Sunlighten had no explanation for why this happened and offered to send replacements, requiring us to disassemble and reinstall all the panels ourselves. 2. Incorrect & Damaged Wall Panel – After installing a friend’s Sunlighten 3-person sauna, we realized our right-side wall panel was missing exterior lights. Additionally, it arrived with a visible crack, which Sunlighten initially suggested sanding down. Only after pushing back did they agree to replace the wall. 3. Difficult Installation & Lack of Accountability The sauna took over 4+ hours to install, and instead of receiving a flawless unit, we were left with multiple critical defects. Now, we have to completely dismantle the sauna to replace the defective wall, a mistake that was entirely preventable with proper quality control. Sunlighten’s Poor Handling of the Situation: • They admitted they don’t know why the red lights failed but still expect us to reinstall everything. • They claim the replacement wall costs over $1,500, yet their only compensation was a $450 offer—which does nothing to cover our time, labor, and frustration. • Their customer service approach has been reactive, not proactive, making this process far more difficult than it should be. We referred residential customer to Sunlighten, bringing them additional business, yet their handling of our situation has been disappointing at best. When a company positions itself as a premium brand, it should stand behind its product, take full responsibility for defects, and ensure the customer isn’t burdened with fixing their mistakes. For a business investment of this size, Sunlighten has failed to deliver. We expected better quality, better troubleshooting, and better customer support, but unfortunately, that was not our experience. Would not recommend for commercial use or anyone expecting a hassle-free experience.