BioLife Plasma Services Reviews

I went to this donation place three times. The first two times were good, a little long, but not bad. The third time I went here, their plasmapheresis machine (machine to draw plasma) little broke in the middle of my donation. This meant that I lost around 2-3 CUPS OF BLOOD. They gave me some crackers, juice and deferred me. No apology. No reimbursement. No accountability at all. Try another center. The pay is not worth your risking your health; especially when the staff don't really care.

I visited the BioLife center for my scheduled plasma donation appointment at 3:45 PM. I had selected this time on their website last week. Although I arrived 15 minutes early, I was told to wait until my appointment time, which was fine. However, I noticed that multiple people had been scheduled for the same time slot. Currently, there are about six people ahead of me, waiting to donate, and several more already inside. This raises concerns about their scheduling system. If they accept appointments, they should manage their time more efficiently. I don’t have the luxury of waiting in a long line, especially when I arrived on time for my appointment. This suggests a lack of consideration for their customers' time. This is my second visit, and during my first visit, I waited 45 minutes only to be told their registration computer wasn’t working. After another 15 minutes, I left, having wasted an entire hour. Unfortunately, this shows a pattern of poor service and disregard for customers' time. I hope they improve their scheduling and communication in the future. Update after receiving a response from the owner: I wanted to share my feedback here instead of on the website. It was confirmed that they allow multiple people to schedule appointments for the same time slot. This approach shows a lack of respect for our time. If I make an appointment for a specific time, why should I have to wait in line? It defeats the purpose of scheduling in the first place.