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BioLife Plasma Services Reviews

Rated 2.9 based on 264 Reviews

6200 Baltimore Ave, Riverdale, MD 20737, United States

Uncategorized Riverdale

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Customer sentiment toward BioLife Plasma’s donation service skews negative, with reviewers expressing concerns about staff experience, long wait times, and communication. Operational difficulties such as understaffing, faulty equipment, inconsistent scheduling, and hygiene shortcomings are recurring themes. While most reviews mention significant issues, a minor number acknowledge staff efforts or improved follow-up visits.

The most prevalent concerns include long or unpredictable wait times both for scheduled and walk-in appointments, and a perceived lack of sufficient, well-trained staff. A number of reviewers describe painful or poorly handled needlework and lingering physical effects, openly criticizing training standards and technician competency. Only one review comments on friendly and efficient staff after a return visit, while others mention unaddressed complaints and poor accountability. Hygiene, such as restroom condition and facility cleanliness, is mentioned as lacking basic provisions.

Overall, BioLife Plasma in the DMV region is regarded as unreliable and inconsistent by reviewers. Several customers report traumatic donation experiences, discomfort, and unaddressed logistical issues. Despite isolated mentions of positive staff interactions, community feedback points toward an urgent need for improved professionalism, communication, and facility management at this location.
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What Customers Are Saying About BioLife Plasma Services?

service was quick efficient and friendly

Trustguide extracts key phrases from reviews about BioLife Plasma Services and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of BioLife Plasma Services's customers had a positive experience.

Positive
10%
Neutral
0%
Negative
90%

BioLife Plasma Services Ratings

2

As of Based on 264 revies as of Jul 10, 2025

BioLife Plasma Services Score

10%

As of Based on 264 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 264 customers have reviewed this business and rated it 2.9 Star out of 5. Trustguide conducted an in-depth analysis of BioLife Plasma Services's publicly available reviews View source

TONY rated BioLife Plasma Services 1 stars
a week ago
Unfortunately my experience at BioLife could’ve been better. During my trial period (1 month), I experienced a total of 4 hematomas, the last one being very painful and currently in pain as I’m typing this review (It’s been 11 days since). I am now traumatized to get needles, in pain, and currently struggling at work to lift my arm or do any sort of movement. I would’ve never went if my friend didn’t suggest me to go. I regret doing this even though it’s for a good cause because of the inexperienced technicians drawing plasma. They need more training!
Busayo Okeshola rated BioLife Plasma Services 2 stars
a month ago
I went to this donation place three times. The first two times were good, a little long, but not bad. The third time I went here, their plasmapheresis machine (machine to draw plasma) little broke in the middle of my donation. This meant that I lost around 2-3 CUPS OF BLOOD. They gave me some crackers, juice and deferred me. No apology. No reimbursement. No accountability at all. Try another center. The pay is not worth your risking your health; especially when the staff don't really care.
Shamil Ganiev rated BioLife Plasma Services 2 stars
a month ago
I visited the BioLife center for my scheduled plasma donation appointment at 3:45 PM. I had selected this time on their website last week. Although I arrived 15 minutes early, I was told to wait until my appointment time, which was fine. However, I noticed that multiple people had been scheduled for the same time slot. Currently, there are about six people ahead of me, waiting to donate, and several more already inside. This raises concerns about their scheduling system. If they accept appointments, they should manage their time more efficiently. I don’t have the luxury of waiting in a long line, especially when I arrived on time for my appointment. This suggests a lack of consideration for their customers' time. This is my second visit, and during my first visit, I waited 45 minutes only to be told their registration computer wasn’t working. After another 15 minutes, I left, having wasted an entire hour. Unfortunately, this shows a pattern of poor service and disregard for customers' time. I hope they improve their scheduling and communication in the future. Update after receiving a response from the owner: I wanted to share my feedback here instead of on the website. It was confirmed that they allow multiple people to schedule appointments for the same time slot. This approach shows a lack of respect for our time. If I make an appointment for a specific time, why should I have to wait in line? It defeats the purpose of scheduling in the first place.

Frequently Asked Questions About BioLife Plasma Services

How long does the average visit to BioLife Plasma take?

New donors should expect to spend about three hours on their first visit due to lengthy processing and possible waiting periods. Existing donors may also experience extended wait times, especially during busy hours or when staff levels are low.

Are the staff at BioLife Plasma sufficiently trained for plasma collection?

Multiple reviews indicate concerns about staff training, citing inexperienced technicians causing discomfort and complications during donation. Some donors report hematomas or rejected attempts, suggesting variability in staff proficiency.

Does BioLife Plasma maintain basic hygiene supplies and cleanliness?

Some reviewers state that while most of the facility is clean, restroom hygiene is neglected and basic supplies like soap and hand sanitizer may not always be available. Bringing personal hygiene products is recommended for those concerned about facility standards.

About BioLife Plasma Services

Uncategorized
BioLife Plasma is a medical facility that specializes in collecting plasma donations from the public, typically compensating donors for their contributions. The company operates in-person centers where individuals can schedule appointments or walk in to make donations in a clinical setting under staff supervision.

BioLife Plasma’s operational structure involves intake processes, health screenings, and plasma collection using specialized machines. Donors are required to undergo registration, physical assessments, and are assisted by trained phlebotomists and support staff. Facility workflow includes online or on-site scheduling, check-in procedures, and adherence to health and safety protocols.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.