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Cleveland Clinic Main Campus logo

Cleveland Clinic Main Campus Reviews

Rated 3.4 based on 1162 Reviews

9500 Euclid Ave, Cleveland, OH 44195, United States

Uncategorized Cleveland

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall, the sentiment toward Cleveland Clinic's hospital services is mixed, with reviewers highlighting both substantial successes and notable frustrations. Patients consistently praise the specialized medical expertise and attentive staff, citing instances where Cleveland Clinic achieved diagnoses and successful treatments that other providers missed. Positive experiences mention exceptional care from doctors, nurses, and administrative staff, with individual employees like Belinda McKinney and NP Sam called out for their dedication. Criticisms are present, particularly regarding organizational inefficiencies and poor communication in certain departments.

Common feedback includes praise for the breadth of services, medical thoroughness, and professional staff, alongside complaints about wait times, complex scheduling, and disorganization due to the hospital’s large scale. Some reviewers describe positive facility experiences and efficient appointments, while others mention delayed care, missed diagnoses, and challenging financial interactions. Operational aspects like meal delivery, parking, and pharmacy charges are additional points of concern for several patients.

The bottom line is that Cleveland Clinic maintains a strong reputation for clinical excellence and patient-focused care, especially for complex conditions and specialized treatments in the Cleveland region. However, repeated feedback points to variability in non-clinical operations, customer service, and administrative processes. This mix of high clinical standards with logistical setbacks results in Cleveland Clinic being seen as a leader for advanced medical care, albeit with room to improve in patient experience.
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What Customers Are Saying About Cleveland Clinic Main Campus?

give her relief at last! 😁👍

doctors and nurses are super helpful

able to get surgery to help

treated Wonderfully During My 2 month stay

performed an Amazing Operation

speed in which I was taken care of

went above and beyond

Stellar

Trustguide extracts key phrases from reviews about Cleveland Clinic Main Campus and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Cleveland Clinic Main Campus's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Cleveland Clinic Main Campus Ratings

3

As of Based on 1162 revies as of Jul 10, 2025

Cleveland Clinic Main Campus Score

40%

As of Based on 1162 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 1162 customers have reviewed this business and rated it 3.4 Star out of 5. Trustguide conducted an in-depth analysis of Cleveland Clinic Main Campus's publicly available reviews View source

Wayne-O rated Cleveland Clinic Main Campus 5 stars
3 months ago
Let me start with having my daughter here in 2009 for her migraine headaches. She’s tried different doctors and medications in Evansville, IN where we’re from with no success. Cleveland Clinic was able to break the migraine cycle and give her relief at last! 😁👍 Fast forward to now…. I brought my fiancé to the Clinic for her ascending aortic aneurysm and high blood pressure after several different doctors and specialists, again in Evansville, IN with no success! Are you seeing the issues here? The doctors in Evansville have no clue how to treat their patients! The doctor she saw at the Cleveland Clinic knew exactly what her issues were and was able to readjust her BP meds, (she was on FIVE different medications with no success) and got her down to only three medications just once a day instead of FIVE medications three times per day! The doctors, nurses, and other staff were absolutely AMAZING!!! Belinda McKinney in the registration office was ABSOLUTELY WONDERFUL!!! She was SO CARING and so polite and friendly! She actually CARED about the patient! The staff at Deaconess Hospital in Evansville, IN DOES NOT CARE about the patients AT ALL!!! The specialist doctor that treated my fiancé was so polite, knowledgeable, helpful, and professional! He actually CARED about her and wondered why she was on so many different medications for her blood pressure! He made her feel better about her aneurysm overall and putting her on less medications as well. We are looking forward to working with the Cleveland Clinic and their team in the future. We’re DEFINITELY not going to let any more of the doctors OR hospitals, especially Deaconess Hospital in Evansville treat us again! They are absolutely HORRIBLE!!! Don’t be afraid of getting a second opinion about your medical issues if you don’t feel good about your doctor, and ESPECIALLY if you’re having a bad experience with the hospital! SPEAK UP FOR YOURSELF!!! The doctors and ESPECIALLY the HOSPITAL STAFF in Evansville OBVIOUSLY DO NOT CARE!!!
Bean ! rated Cleveland Clinic Main Campus 5 stars
Edited 6 months ago
Absolutely massive hospital! They have care for everything. I am so glad there are many maps and directions throughout this hospital because it would be so easy to get lost if not. The doctors and nurses are super helpful and they seem to really care about what you have to say and how you feel. The wait for bloodwork was super quick, about 3 minutes total. Unfortunately I need to come back from another state in a couple weeks for more tests because of how booked they are that is the only downside of the whole Clinic but overall. They found that I have a rare condition that my local hospital should have found with all the tests they ran, but somehow they didn't. It took the Cleveland Clinic ONE TEST, JUST ONE to diagnose and find my problem. Now I am able to get surgery to help. I am so thankful for the doctors and nurses at this clinic. It has been a fantastic experience going here and I am so glad I walked away with answers because of them. 11/0 experience so far at the Cleveland Clinic! If you need care, I recommend them!
Sharon Doyle rated Cleveland Clinic Main Campus 3 stars
Edited 6 months ago
They seem to have good doctors, but the overall organization and place is too massive and disorganized. We went for a one hour appt and it took 2 hours between waiting in the waiting room for almost 1/2 hour and then waking to and from the parking garage.

Frequently Asked Questions About Cleveland Clinic Main Campus

How do Cleveland Clinic doctors approach difficult or complex diagnoses?

Cleveland Clinic physicians are frequently noted for thoroughness and clinical expertise. Customers report the clinic often finds diagnoses and treatment plans for complex conditions that other providers were unable to identify or resolve.

Are there concerns with appointment scheduling or administrative processes at Cleveland Clinic?

Several reviews highlight frustrations with scheduling, communication gaps between departments, and lengthy wait times for appointments or authorizations. Patients recommend persistence and regular follow-up when dealing with administrative matters.

What facility features are available for patient convenience?

Cleveland Clinic provides amenities such as on-site dining, valet parking, gift shops, and wayfinding support throughout the hospital to help patients and their families navigate the large facilities more easily.

About Cleveland Clinic Main Campus

Uncategorized
Cleveland Clinic is a large, multi-specialty hospital providing a comprehensive range of medical and surgical services. It serves patients both locally and from out of state, offering advanced diagnostic and therapeutic care through in-person consultations, hospital stays, and outpatient visits at various facilities in the Cleveland area.

The organization operates through a coordinated team of doctors, nurses, specialists, and administrative staff. Its operational model employs centralized scheduling, on-site pharmacies, multiple dining options, and support services like valet parking and reception guidance. Patient care processes include direct physician consultations, diagnostic tests, medical interventions, and follow-up procedures across multiple departments.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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